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Hiker
Posts: 33

what pc to play HEVC files on

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if i have an amd fx-8150 and it wont play the hevc video files from the gopro7 because a 4.3ghz cpu is too slow even if i have all the hevc codecs on this pc will an intel 9900k play them 

Hiker
Posts: 24

Re: what pc to play HEVC files on

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I have Intel i7-7500u which is much slower than your fx-8150 and my laptop plays HEVC files just fine. So there must be something wrong with yout computer.

Tourist
Posts: 47

Re: what pc to play HEVC files on

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Hey @mika7171

I have the same problem as thatsodd. Only it's for my iPhone. I have set the pictures and videos to be compatible with other devices. But still, on GoPro website explains what's HEVC and what system works with it. It did said that Windows 10 should be able to handle it. I can hear the audio playing but there's no video or picture. This problem was mentioned earlier and someone said Windows 10 took it out due to it being expensive (doesn't seem right). I can get the codec but that'll cost me $0.99. Pretty cheap but why should I need to pay for it?
Hiker
Posts: 33

Re: what pc to play HEVC files on

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i paid for that codec for my amd pc it still wont play hevc files properly it does not make any difference to my choppy slow hevc video 

Hiker
Posts: 33

Re: what pc to play HEVC files on

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it could be because your cpu was launched in 2016 and mine was 2011
Tourist
Posts: 47

Re: what pc to play HEVC files on

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In terms of choppy videos, in my case, choppy videos occur because i was using an old laptop. Not sure of its configurations but could be the problem. I do have some links for you to check out. There's some talk on reddit and stuff on Youtube as well

 

 

An admin replied to this question before. Haven't read it but might help 

https://community.gopro.com/t5/GoPro-Apps-for-Desktop/why-does-my-video-playback-choppy/td-p/14066

 

A detailed list from GoPro themselves to help with coppy videos 

https://gopro.com/help/articles/how_to/How-to-Correct-Choppy-or-Broken-Up-Playback

 

This video here is regarding video lagging by Micbergsma. He's one of the renown group of people that use GoPro a lot 

 https://www.youtube.com/watch?v=isQq8Piz1qA 

Find out what is causing lagging or choppy video! IMPORTANT Please only use and share this embed code of the original video. Third party downloads and distr...
Hiker
Posts: 33

Re: what pc to play HEVC files on

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i have had a chat with an agent on live chat support and there saying my amd fx 8150 is my problem and wont play hevc files and i need a new pc  something later than 2016 so any amd pc's before 2016 will not play hevc files  so now after buying a gopro 7 im looking at saving up for the next  four years to save for a pc too play the hevc files  they dont put any help from amd  

and asked me to go to amd and ask them what amd cpus will play hevc files from a gopro

Hiker
Posts: 32

Re: what pc to play HEVC files on

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@thatsodd  Why not convert with Handbrake:  Here is a tutorial https://gopro.com/help/articles/how_to/how-to-convert-gopro-hevc-videos-to-h-264-using-handbrake  Hope this is helpful.

Tourist
Posts: 47

Re: what pc to play HEVC files on

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Guys, I found the culprit and I am trouble to what I have learned from GoPro. Based from this webpage from GoPro, they explained what HEVC is and what devices it can be viewed on. Well guess what? Computer running AMD doesn’t work anymore. Down below are what I've copied down from the link. Just wanted for all of you to read instead of clicking onto the website. I provided the link so you know where it came from. 

 

Here's the link:  https://gopro.com/help/articles/block/hevc

 

____________________________________________________________________________________________________________

 

Windows

HEVC is supported on Windows 10 computers using the Intel Kaby Lake (or equivalent) processor and newer. 
 

MacOS

HEVC is supported on macOS High Sierra computers using the A10 processor and newer

macOS High Sierra computers supporting HEVC

  • Macbook® – 2016 or newer
  • Macbook Pro – 2016 or newer
  • iMac – 2017 and newer
  • iMac Pro – 2017 or newer
  • 27-inch 5K iMac (2015-2017)  

 

 

What are the limitations with HEVC on a computer?

 

Playing Media on Unsupported Operating Systems
If your computer isn’t running Windows 10 / macOS High Sierra or newer, you will not be able to play HEVC files. Quik for desktop will still copy HEVC files to your computer, but they won’t appear in the Quik for desktop Media gallery. Also, third-party apps won’t be able to play HEVC files.

Playing Media on Supported Operating Systems, but Older Computers
While Windows 10 / macOS High Sierra supports HEVC, your computer must use a newer processor to play those files smoothly. Quik for desktop will still copy HEVC files to your computer, but those files may struggle to play back. In general, computers manufactured before 2016 may not handle HEVC files well. See the partial list of supported computers/processors above.

 

 

 

 


What if I Recorded in an HEVC Setting and Don't Have a Compatible Device?

In the event that you've recorded HEVC video footage and do not have a compatible device to play your recordings, there are a couple of options: 

  1. Convert Your HEVC Videos to the H.264 Codec- Using Handbrake, a free, open source application, you can covert your HEVC videos to H.264 (compatible across all devices) with minimal loss in image quality. Please reference How to Convert GoPro HEVC Videos to H.264 Using HandBrake, for step-by-step instructions. 
  2. Video/File Hosting via Web- Upload your video to YouTube or another video/file hosting service. Once uploaded, you should be able to play your footage on any device compatible with the website, as you'll be able to utilize their compression. *NOTE: Being as you will be using a webservice to play back your videos, there may be a decrease in image quality simply due to web compression or your connection speed. 

 

Hiker
Posts: 32

Re: what pc to play HEVC files on

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Yes, unfortunately this has come to light recently. The work around is to convert the video with a free program called handbreak. Here is a link that will walk you through it https://gopro.com/help/articles/how_to/how-to-convert-gopro-hevc-videos-to-h-264-using-handbrake
Hiker
Posts: 23

Re: what pc to play HEVC files on

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OR....GoPro could simply have allowed the user to record the video in the format of their choice. Done.

Handbrake doesnt work for me either.