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Reply
Tourist
Posts: 5

what can i do with broken lens...hero 7 silver?

hello.my lens of hero 7 silver is broken.what can i do to replace?

GoPro
Posts: 10,167

Re: what can i do with broken lens...hero 7 silver?

Hi @dorong02577

 

Sorry to hear about what happened.

Let our Support Team take a look  at what happened and provide you options.

Please reach out to them by phone or chat through https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

 

Thanks!
Ej

Tourist
Posts: 5

Re: what can i do with broken lens...hero 7 silver?

I send the serial number by e mail.waiting for answer from you.
GoPro
Posts: 10,167

Re: what can i do with broken lens...hero 7 silver?

Hi @dorong02577

 

We do not have full access to your case here in the Support Hub.

To move forward with this concern, please do a follow up call to our Support Team.

https://gopro.com/help/ContactUs 

 

Regards,

Ej

Tourist
Posts: 5

Re: what can i do with broken lens...hero 7 silver?

hello.i cant reach you by chat or by telephone call.cant you help me by mail?is it possible that i will send you the camera for repair.
GoPro
Posts: 8,157

Re: what can i do with broken lens...hero 7 silver?

Hello @dorong02577. Sorry, we do not have email support any longer. What seems to be the issue with contacting Support via phone or chat? Are you getting any error message? 

Tourist
Posts: 5

Re: what can i do with broken lens...hero 7 silver?

the chat is close and nobody answer by phone.i need to know what to do with crack in the lens.
Explorer
Posts: 12,034

Re: what can i do with broken lens...hero 7 silver?

GoPro doesn't do repairs and damage like this isn't covered under warranty. If you are able to sign up for GoPro Plus you will have higher priority when contacting GoPro Support via chat. You will also be able to exchange up to two cameras per year.
https://gopro.com/en/us/shop/subscription/gopro-plus-monthly-subscription/GoProPlusMonthly.html
Terms: https://gopro.com/legal/subscriptionterms
Camera Replacement available in these countries: https://gopro.com/help/articles/question_answer/Countries-Eligible-for-Damaged-Camera-Replacement-wi...