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Tourist
Posts: 6

what camera & battery

[ New ]

the camera I have only says HERO on it...NO numbers I am trying to find the CORRECT battery for it as I have 2 that I ordered that do NOT work in camera


Accepted Solutions
GoPro
Posts: 6,097

Re: what camera & battery

[ New ]

Hi @redcliff37757,

 

 

That's for HERO8. 

Try this. 

Download and install new camera firmware on your camera manually. 

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

Visit that website then make sure to follow manual firmware update instruction. 

 

 

-Jay

View solution in original post


All Replies
Tourist
Posts: 6

Re: what camera & battery

[ New ]

the  front of this camera is gray, the reat of the body is black, if this helps

GoPro
Posts: 23,316

Re: what camera & battery

[ New ]

Hi @redcliff37757

 

It will help if you can share a picture of the camera.

You can also identify the model using the first 3-4 digits of the camera's serial number.

See How to Find Your GoPro Serial Number for reference.

 

 

Thanks!

Ej

 

 

Tourist
Posts: 6

Re: what camera & battery

[ New ]

the camera's serial # is   C332

GoPro
Posts: 6,097

Re: what camera & battery

[ New ]

Hi @redcliff37757,

 

 

Looks like you have a HERO 2018.

HERO5, 6 and 7 Black's battery should work. 

 

 

-Jay

 

Tourist
Posts: 6

Re: what camera & battery

[ New ]

THANK YOU !!

Tourist
Posts: 6

Re: what camera & battery

[ New ]

Scan0050.jpgWHAT would these batteries be for ?? They will NOT turn cvamera on...wrong ones I assume

GoPro
Posts: 6,097

Re: what camera & battery

[ New ]

Hi @redcliff37757,

 

 

That's for HERO8. 

Try this. 

Download and install new camera firmware on your camera manually. 

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

Visit that website then make sure to follow manual firmware update instruction. 

 

 

-Jay