Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 4

weird glitch on my gopromax

[ New ]

For some reason i can only watch one of my time warps on my phone through the app but then when i try to export it or save media it becomes corrupt and only shows weird colors and a small file size. Additionally, when I take the SD card out of the gopro max and try to render it using gopro max exporter i still have the same problem. Please help me! I captured such an amazing sunset and can only view it from my GOPRO MAX! My .360 file is also showing the video to be only 14mb even though it's 2 minutes 11 seconds long!

Screenshot 2019-12-07 12.25.28.png

Accepted Solutions
GoPro
Posts: 14,088

Re: weird glitch on my gopromax

[ New ]

@icontacked, sorry for the delayed response. We've released newer versions of the GoPro App. Please ensure to have the latest update installed. Following the updates, it may also help to restart your mobile device. You can find more information about the updates' release notes here: https://community.gopro.com/t5/en/GoPro-App-Release-Notes/ta-p/431100

View solution in original post


All Replies
GoPro
Posts: 14,088

Re: weird glitch on my gopromax

[ New ]

@icontacked, sorry for the delayed response. We've released newer versions of the GoPro App. Please ensure to have the latest update installed. Following the updates, it may also help to restart your mobile device. You can find more information about the updates' release notes here: https://community.gopro.com/t5/en/GoPro-App-Release-Notes/ta-p/431100