12-02-2019 10:11 AM
hi, im really annoyed with this, just straight out the box and followed the instructions,
trying to get it to talk with my samsung 9+
it paired with it but that was a chore, took several attempts and now they wont talk to each other
i cant update the camera which it requires, ive followed all the instructions and turning them both on and off also tried the different frequency's for wi-fi
frustrating as hell can anyone help or is there a known problem that i dont know about,
thanks for any help
12-02-2019 05:29 PM
12-11-2019 09:12 AM
@toughcrest4011, there are some troubleshooting steps at https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 that will help resolve the problem.
If the issue persists, our Support team will be able to assist you with the next steps. You may reach them through https://gopro.com/help/ContactUs.