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Tourist
Posts: 5
Accepted Solution

water in lense Hero6

3C5F275A-9F0B-4299-BB21-2829B981DB42.jpegthere’s a water inside the lense of my GoPro Hero 6. What should i do?  The camera itself did not go under for more than 5-10 seconds and never went deeper than 2 feet.  I need your help.  Looking forward for your quick response . Thank you in advance and more power. 


Accepted Solutions
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GoPro
Posts: 6,097

Re: water in lense Hero6

 

Hi @swiftflame55230

 

It would be best to contact GoPro Customer Support so that they can assist. 

You can contact them via phone or chat: https://gopro.com/help/ContactUs

 

 

Regards,

-Jay 

View solution in original post

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GoPro
Posts: 159

Re: water in lense Hero6

Hi @swiftflame55230,

Contact the support team and they will be the one to provide you with the case number.

You can call or chat them: https://gopro.com/help/ContactUs

Thanks,

V

View solution in original post

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GoPro
Posts: 159

Re: water in lense Hero6

Hi @swiftflame55230,

I am assuming that you are trying to reach the support team by chat. If that so, make sure that you DO NOT put a check mark on the box that says "I want to discuss an existing case." It should allow you to start a session without a case number.

I hope this helps.

V

View solution in original post


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GoPro
Posts: 13,118

Re: water in lense Hero6

Hello @swiftflame55230

 

We would be interested in knowing what happened so we can walk you through the next steps in resolving this issue. Our Support team will be glad to help. Please contact them via phone or chat through https://gopro.com/help/ContactUs

 

Let us know how it works out. 

 

Best regards, 
Marius

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Tourist
Posts: 5

Re: water in lense Hero6

while we were in the swimming pool, my child used the go pro to take some pictures and video when she was immersed in the pool lessthan 5-10 seconds, then suddenly her friend say that the gopro doesnt have dsplay so she decided to take a look at it and dry with a towel
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GoPro
Posts: 15,988

Re: water in lense Hero6

 

Hi @swiftflame55230

 

Thank you for sharing the information.

We'd like to get this checked further. It's best to reach out to our Support Team and have a case created.

Please take note of their opening hours listed on this link.

 

Regards,

Ej

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Adventurer
Posts: 12,810

Re: water in lense Hero6

water looks like it is  the camera  the interface screen, did yoyu any chance have the doors open?

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GoPro
Posts: 6,097

Re: water in lense Hero6

 

Hi @swiftflame55230

 

It would be best to contact GoPro Customer Support so that they can assist. 

You can contact them via phone or chat: https://gopro.com/help/ContactUs

 

 

Regards,

-Jay 

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Tourist
Posts: 5

Re: water in lense Hero6

hi there how can i get a reference or case number please ineed your help thanks in advance
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GoPro
Posts: 159

Re: water in lense Hero6

Hi @swiftflame55230,

Contact the support team and they will be the one to provide you with the case number.

You can call or chat them: https://gopro.com/help/ContactUs

Thanks,

V