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Tourist
Posts: 1

water in camera lense hero8 black

[ New ]

Hello. I have the hero 8  black camera and when i went snorkelling the camera lense filled with water I didnt even go deeper than 1 meter. At first the camera was functioning but now it is not turning on. What should I do? I also have the Plus subscription but i can't get in touch with any support and this is the reason for this message. 

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GoPro
Posts: 17,584

Re: water in camera lense hero8 black

[ New ]

Hello, @danjen. It would be best to continue contacting Support. They will be able to help you with the next steps. 

 

Make sure that you contact Support within the hours of operation specified in the contact page. If you get any error message, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser. You may also change the location to the US (if not yet) to get connected. 

 

If you choose to request a callback, you will be given a case number. If you do not receive a call in a few minutes' time, please provide us the case number so we can use it to follow up with Support. Thanks!

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GoPro
Posts: 17,584

Re: water in camera lense hero8 black

[ New ]

Hello, @danjen. It would be best to continue contacting Support. They will be able to help you with the next steps. 

 

Make sure that you contact Support within the hours of operation specified in the contact page. If you get any error message, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser. You may also change the location to the US (if not yet) to get connected. 

 

If you choose to request a callback, you will be given a case number. If you do not receive a call in a few minutes' time, please provide us the case number so we can use it to follow up with Support. Thanks!