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Tourist
Posts: 1
Accepted Solution

water get into front display

Hi

I used my GoPro Hero 5 in sea water about 6 feet depth and after that sign of water on Front display, still used until battery dies. How can resolve this Issue ?

Thanks in Advance


Accepted Solutions
GoPro
Posts: 11,601

Re: water get into front display

 

Hi @patolaca

 

I am sorry to hear about what happened with your camera. While water damaged cameras are usually not covered by the standard warranty, we still want to look into this.

Please coordinate with our Support Team. As each incident is treated uniquely, they may ask you for pictures of the camera and/or mount that was used and other additional information to help us determine what we can do to extend our help. https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 11,601

Re: water get into front display

 

Hi @patolaca

 

I am sorry to hear about what happened with your camera. While water damaged cameras are usually not covered by the standard warranty, we still want to look into this.

Please coordinate with our Support Team. As each incident is treated uniquely, they may ask you for pictures of the camera and/or mount that was used and other additional information to help us determine what we can do to extend our help. https://gopro.com/help/ContactUs

 

Thanks!

Ej