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Tourist
Posts: 4

warranty

My GoPro hero 7 black seems dead, not responding to anything.camera is in warranty, I've tried to call on customer care number but not able to connect and chat option also not working, please guide me how should I claim warranty. thank you...

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Adventurer
Posts: 12,640

Re: warranty

If you can offer the forum your Region. you Live in the U.S.A.? or over Seas?  You may need to  change that Globe thing to t he U.S and try again.

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Tourist
Posts: 4

Re: warranty

I'm form India. please let me know what Is the process for claim the warranty 

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GoPro
Posts: 6,097

Re: warranty

Hi @ghare24,

 

Please contact GoPro Customer Support via phone or chat. 

https://gopro.com/help/ContactUs

If you cannot access chat, just change your country or region to United States (English).

 

They will let you know how to process it. 

 

 

Regards,

-Jay 

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Tourist
Posts: 4

Re: warranty

Still not able to connect chat, I've attached the screeshot 

Capture.PNG
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GoPro
Posts: 6,097

Re: warranty

Hi @ghare24,

 

Looks like you're still on your Country's webpage/region. 

Make sure to change it first to United States (English) before initiating a chat request. 

 

To change it just visit www.gopro.com

On the upper right hand side click on the Globe Icon. 

 

Regards,

-Jay