11-13-2019 10:22 AM
My GoPro hero 7 black seems dead, not responding to anything.camera is in warranty, I've tried to call on customer care number but not able to connect and chat option also not working, please guide me how should I claim warranty. thank you...
11-13-2019 10:28 AM
If you can offer the forum your Region. you Live in the U.S.A.? or over Seas? You may need to change that Globe thing to t he U.S and try again.
11-13-2019 10:37 AM
I'm form India. please let me know what Is the process for claim the warranty
11-13-2019 10:43 AM
Hi @ghare24,
Please contact GoPro Customer Support via phone or chat.
https://gopro.com/help/ContactUs
If you cannot access chat, just change your country or region to United States (English).
They will let you know how to process it.
Regards,
-Jay
11-13-2019 10:47 AM
Still not able to connect chat, I've attached the screeshot
11-13-2019 11:33 AM
Looks like you're still on your Country's webpage/region.
Make sure to change it first to United States (English) before initiating a chat request.
To change it just visit www.gopro.com
On the upper right hand side click on the Globe Icon.
