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Tourist
Posts: 5

view screen blank on hero 5 black

I have just updated my Hero 5 Black, (following the instructions to the letter) once competed after powering up an a "Successful" upate the rear view screen is now blank and unresponsive....

Any Idears out there????

GoPro
Posts: 11,456

Re: view screen blank on hero 5 black

Hi @alanw

 

Please go over these steps to try to correct the issue:

1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/update/
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.


Let us know how it goes.
You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 5

Re: view screen blank on hero 5 black

Hi.
Memory card checked out ok. Did a manual update but no change.
I have no rear display and can not re set to factory settings.
Are there any other methods to re set?
Thanks
GoPro Community Manager
Posts: 7,012

Re: view screen blank on hero 5 black

If you did a manual update, then that's a reset. Your best option is going to be to contact our Support team directly. Thanks.

Adventurer
Posts: 10,826

Re: view screen blank on hero 5 black

If you said you updated and when the gopro copleted, and it went  blank then seeing it correctly come on fill theform out gopro provides and  decide your call back or chat. reflashing a brick firmware? hmmm