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Tourist
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Accepted Solution

video not downloading from hero5 black to surface book 2 with QUIK

video not downloading from hero5 black to surface book 2 with QUIK


Accepted Solutions
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GoPro
Posts: 12,390

Re: video not downloading from hero5 black to surface book 2 with QUIK

Hello @rockyjump34421

 

Is this issue true for all the videos that you are trying to download via Quik app for desktop? Which Quik app version do you have? Is the camera being recognized by Quik? Are you getting any error message or notification when the download fails? What resolution settings were the videos recorded in? Are you able to manually copy the files form the SD card to your computer? More details on the issue will really helpful. Hope to hear back from you. 

 

Thanks, 
Marius

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Highlighted
GoPro
Posts: 12,390

Re: video not downloading from hero5 black to surface book 2 with QUIK

Hello @rockyjump34421

 

Is this issue true for all the videos that you are trying to download via Quik app for desktop? Which Quik app version do you have? Is the camera being recognized by Quik? Are you getting any error message or notification when the download fails? What resolution settings were the videos recorded in? Are you able to manually copy the files form the SD card to your computer? More details on the issue will really helpful. Hope to hear back from you. 

 

Thanks, 
Marius