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Tourist
Posts: 3

video frozen and audio recording

My camera is hero 7black hi i got an issue from last year , i thought is just a bug and with an update will get fixed . Surprise i make the update and start recording same problem ..... not so happy at all .
Let me know what can i do with , regards Sim .
GoPro
Posts: 11,993

Re: video frozen and audio recording

Hi @epicpike58617

 

If you haven't yet, please proceed with a manual update. https://gopro.com/en/us/update
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279

Do a couple of test recordings and see if it made a difference.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 3

Re: video frozen and audio recording

Hy buddy , lets see how will go with after factory reset.
I hope will work perfect after , thx 4 ur help Merry Christmas
and have a great time!
Tourist
Posts: 3

Re: video frozen and audio recording

Hi , i try what you suggest me to do and is even worse , is closing for no reson , not recording and i stopped trying.
What should i do with?
Regards Sim .
GoPro
Posts: 9,299

Re: video frozen and audio recording

Hello @epicpike58617. Let our Support team know. This way, they can troubleshoot the issue with you. Our Support team can be reached through https://gopro.com/help/ContactUs .