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12-27-2019 12:41 PM
video frozen and audio recording
[ New ]Let me know what can i do with , regards Sim .
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12-27-2019 04:34 PM
Re: video frozen and audio recording
[ New ]
If you haven't yet, please proceed with a manual update. https://gopro.com/en/us/update
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
Do a couple of test recordings and see if it made a difference.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Thanks!
Ej
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12-27-2019 10:14 PM
Re: video frozen and audio recording
[ New ]I hope will work perfect after , thx 4 ur help Merry Christmas
and have a great time!
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12-29-2019 01:10 PM
Re: video frozen and audio recording
[ New ]What should i do with?
Regards Sim .
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12-29-2019 10:52 PM
Re: video frozen and audio recording
[ New ]Hello @epicpike58617. Let our Support team know. This way, they can troubleshoot the issue with you. Our Support team can be reached through https://gopro.com/help/ContactUs .