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Reply
Tourist
Posts: 5

Re: video freezes but problem is sporadic. hero 6 black. UNACCEPTABLE

molim vas odgovor da li gopro 6 ima seriski problem ili samo pojedinacni jer nikako nisam zadovoljan sa kamerom non stop ledi u pregledavanju videa i ponekad ne mogu da je upalim i ugasim jer zaledi sd kartice mjenjao razne nije do kartica molim odgovor.

GoPro
Posts: 8,158

Re: video freezes but problem is sporadic. hero 6 black. UNACCEPTABLE

Hello @sunnymesa88224

 

Apologies if I may not be able to give you a direct answer. It is only because the translator may not be doing a complete translation. So far, I have read that you are having trouble turning your camera on and off, and there is an issue with the SD card as well. Are you not able to do recordings? Does the camera turn on/off by itself? More information will help us assist you better. Hope to hear back from you. 

 

Thanks, 

Marius

Tourist
Posts: 5

Re: video freezes but problem is sporadic. hero 6 black. UNACCEPTABLE

Thank you for the quick response of the camera to shoot the video, but when I watch the video, I get the battery and I have to remove the battery to reset it to restart it happens when the button is pressed so it can not start recording and sometimes it can not be extinguished.
Tourist
Posts: 5

Re: video freezes but problem is sporadic. hero 6 black. UNACCEPTABLE

Please do you give users on your site automatically or have someone else in the service given someone already used with the user sunnymesa88224 because the camera was already on the reclamation service and took my who was new and gave me another under the pretext that the new one and me he is interested in advance
Tourist
Posts: 5

Re: video freezes but problem is sporadic. hero 6 black. UNACCEPTABLE

he camera GoPro 6 freezes when trying to view recordings previously recorded. I have tried to change several SD cards in order to resolve the issue but it did not work. Additionally the button to start recording fails often.
Could you please let me know whether user name is automatically assigned while registering on the web site?
The point is that I was at the service and left my original camera and got a new one that had one user name already assigned (sunnymesa88224) so I was wondering that one that was provided as replacement had been used?
GoPro
Posts: 8,158

Re: video freezes but problem is sporadic. hero 6 black. UNACCEPTABLE

[ Edited ]

Glad to hear back from you, @sunnymesa88224 . Please see the answers below:

 

The camera GoPro 6 freezes when trying to view recordings previously recorded. I have tried to change several SD cards in order to resolve the issue but it did not work. 

Which SD cards have you  tried? It would be best to use one that is among the recommended ones as listed here. It will also help to manually update the camera even if it already has the latest firmware. You can find instructions for manual update in this article

 

Additionally the button to start recording fails often. 

How do you go about recording? Do you use the shutter (top) button from when the camera is off? This is the QuikCapture button. Try this: turn the camera on first using the mode (side) button, then do a recording. Check if the shutter button will still fail. 

 

Could you please let me know whether user name is automatically assigned while registering on the web site? 

A nickname is automatically assigned to you based on the information that you provide to the website. The nickname could be changed once. Alternatively, you can register using a different email address so you can choose the nickname that you like. 

 

The point is that I was at the service and left my original camera and got a new one that had one user name already assigned (sunnymesa88224) so I was wondering that one that was provided as replacement had been used? 

Where did you get the replacement? Is it from a store? a re-seller? It would be best to check with them if what you got was a brand new or a used one. 

 

I hope this helps. Let us know how it works out. 

 

Best regards, 
Marius

Tourist
Posts: 5

Re: video freezes but problem is sporadic. hero 6 black. UNACCEPTABLE

Thank you for your help
Highlighted
GoPro
Posts: 10,213

Re: video freezes but problem is sporadic. hero 6 black. UNACCEPTABLE

 

Hi @sunnymesa88224

 

Feel free to post back if something comes up or if you need further help.

You may also refer to this link: https://gopro.com/help

 

 

Thanks!

Ej