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Sightseer
Posts: 1

video deleted during playback on touchscreen

I was playing a video on the camera's screen and i accidently toughted the HiLite button. now the video is gone. 

I sure would love to get it back.  Any help is greatly appreciated.

 

thanks

GoPro
Posts: 9,547

Re: video deleted during playback on touchscreen

Hi @joed204

 

Try using an SD adapter to check the contents of your SD card.

If files were deleted off the SD Card you would need a "File recovery program".

We do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data. However, you may be able to perform a Google search to find various data recovery options to recover the footage that had been lost. Yet, please do your research on whichever data recovery software is best for you as it may require activation of the software and there may be varying costs.
It is also best not to record any new photos and or videos with the card that had been used. This will overwrite the  files that may have been on there to where it would not be possible to recover. 
I do recommend to reach out to the SD card manufacturer to further troubleshoot the SD card. 

 

Thanks!

Ej