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Reply
Tourist
Posts: 3
Accepted Solution

usb port side door broken

Hi,

 

On my Hero 5 black, the usb port side door is broken so I can't close it anymore.

 

Is there any GoPro replacment for that, because this model is quite recent.. ?

Is it a known issue for this model ?

 

Thx.

IMG_4384.JPG

Accepted Solutions
GoPro Community Manager
Posts: 5,853

Re: usb port side door broken

@toto20007 - There is a replacement side door at https://shop.gopro.com/accessories-2/replacement-side-door-hero5-black/AAIOD-001.html, but you can give our Support team a call and we'll see if we can help you out with this. Contact info is at https://gopro.com/help/PKBContactus.

 

Thanks,

Jeff

View solution in original post

GoPro Community Manager
Posts: 5,853

Re: usb port side door broken

For your last question, the doors can break, but if you pop them open in the right way, they should last quite a while. Here's a video I did showing the process. Hope this helps.

 

View solution in original post


All Replies
Adventurer
Posts: 8,962

Re: usb port side door broken

you're on gopro.com go to their shop you'll see it there for about 20.00 . contact gopro talk to them  maybe they will send a replacement, also Amazon

 

good luck

GoPro Community Manager
Posts: 5,853

Re: usb port side door broken

@toto20007 - There is a replacement side door at https://shop.gopro.com/accessories-2/replacement-side-door-hero5-black/AAIOD-001.html, but you can give our Support team a call and we'll see if we can help you out with this. Contact info is at https://gopro.com/help/PKBContactus.

 

Thanks,

Jeff

GoPro Community Manager
Posts: 5,853

Re: usb port side door broken

For your last question, the doors can break, but if you pop them open in the right way, they should last quite a while. Here's a video I did showing the process. Hope this helps.

 

Tourist
Posts: 3

Re: usb port side door broken

[ Edited ]

Thanks Jeff & fishycomics, I'll then contact the gopro support to get a replacement door. (I hope)

Adventurer
Posts: 8,962

Re: usb port side door broken


@toto20007 wrote:

Thanks Jeff & fishycomics, I'll then contact the gopro support to get a replacement door. (I hope)


the doors snap due to  not properly opening and closing   we can not put them on an stressful angle.  knowing the first time they are suprt tight  and we bend and they break.

 

 hope. you are  better off buying wit hthe trouble  that gopro has in taking calls. good luck  I next time grab as close to the   door  ti the cam then its outside  furtest point, where  pressure easily snaps it.

Tourist
Posts: 3

Re: usb port side door broken

I contacted the gopro assistance and they didn't accept to replace this broken door even if the gopro is 6 months old.

 

It's a shame for gopro to say that we have to buy a new door on their website !

 

Very disapointed of this company.

 

It was not like this in the past with my previous gopros....

Adventurer
Posts: 8,962

Re: usb port side door broken

that is why they went this route,   I will  be hte one to say sorry it broke. and  keep us posted