usb c prot is not funsional correctly [ New ]

[anth94]

my hero9 black usb c prot is not funsional correctly. it only work when i put a finger to the cable in an angle. which this doesnt work when i plug in media mod. how do i get it repear or replace?

[aragon1006]

Hi @anth94

Does the same happen if you use a different cable?

Let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual.

We appreciate your understanding.

Thanks!

Ej