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Sightseer
Posts: 1

usb c prot is not funsional correctly

[ New ]

my hero9 black usb c prot is not funsional correctly. it only work when i put a finger to the cable in an angle. which this doesnt work when i plug in media mod. how do i get it repear or replace?

GoPro
Posts: 22,051

Re: usb c prot is not funsional correctly

[ New ]

Hi @anth94

 

Does the same happen if you use a different cable?

Let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual.

We appreciate your understanding.

 

Thanks!

Ej