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Explorer
Posts: 12,208

Re: upside down problem

@sweetcreek58382

I don't have my HERO7 Black with me at the moment to test this and I have very limited time with this camera; however, I am wondering why it would have worked for the previous member and not you.  While it could just be a manufacturer error, maybe there is something in the way you are setting up the landscape mode or performed the update that is causing this.  Some things I'm thinking you might try (One or non of these might help).

 

  1. Download the manual update to your computer (even though you are on the latest firmware, extract the UPDATE folder and place it on a blank MicroSD card.  Put that SD card in your camera and turn it on (it should show 1/2 - shut down/turn on - show 2/2 and then finally a check mark once complete.
  2. When setting the landscape lock, first do it with the camera right side up, choosing down as your orientation
    1. Is there a check mark or any way to confirm the setting once you've done this? 
      1. If yes, obviously make sure you press this
      2. The Up/Down option isn't listed in the manual so I'm not sure how it's presented, but always be sure to tap on any setting in the camera once you've scrolled to it.  
    2. Does the orientation and data display flip once you do this?
  3. If necessary, try the above, but this time hold the camera upside down before you apply the orientation lock.
    1. With this method, try both down and up as the orientation.

Again, I have no idea if any of the above will work, but if you haven't, I think it's worth trying.

 

 

Tourist
Posts: 129

Re: upside down problem

@danielr15Thanks for the suggestion.  I have downloaded the files 4 different times on 2 different computers and none of it would kick off the manual update.  I actually have tried it on a blank SD card as well but I deleted the content of the SD card manually.  Perhaps I should try formatting it first to see.  I will give your suggestion a try and see if it makes any difference.  It should NOT be this finickly for such an important process.  So far, I am very unhappy with this 7.  Thanks for the help.

Tourist
Posts: 129

Re: upside down problem

I forgot to mention, the icons and the front screen rotates and orient 'correctly' with the landscape locks settings of 'off', 'up', and 'down' respectively. It's just the video always come out right side up.

Tourist
Posts: 129

Re: upside down problem

@danielr15Okie, I got the manual update to work.  I now just tested all the orientation, off, up, down.  Taking picture works perfectly in all the settings and the pictures come out as expected.  However, Video always come out in the 'up' setting so if the camera is not in the up position, my videos comes out rotated and inverted.

Tourist
Posts: 129

Re: upside down problem

Any suggestion from folks here?  I am not sure what to try next.  Or should I just start the return/exchange process with GoPro.  Very disappointed at the moment.

Hiker
Posts: 48

Re: upside down problem

[ Edited ]

FWIW, I just locked it to the Down setting, and recorded a new video with the camera held upside down.

Played it back on the camera (while it was still held upside down) and the video viewed correctly (upright).

Played it back on the computer, and it played correctly (upright).

 

If you try the same and it plays back correctly on the camera, but not on the computer, then I would be suspicious of  the video player on the computer.    There might be some meta-data stored in the video indicating that it was recorded upside down and the player is messing with it because of that.  I've had that issue with photos and videos from my smartphone before.   Try a different player on the computer (I use MPC-HC)

If the playback on the camera is also inverted relative to the interface then there's something wrong with the camera.   Try a reset, and if that doesn't resolve it, I'd probably exchange it. 

Tourist
Posts: 129

Re: upside down problem

@daemn42  I use MPC-HC as well.  Pictures are coming out correct but videos are not.  I tried both quick capture and also power on first and then record for videos and they are still no good.  I will try another factory reset and manual update and a different player and see what turns up.  But not holding my hopes up.  Thanks for the suggestion and help. 

Tourist
Posts: 129

Re: upside down problem

@daemn42  Thank you!!!!!  You nailed it.  They played properly on the camera and also play properly on the windows movie & tv player.  So it's my MPC-HC that is playing the videos inverted.  Now I need to figure that out?  Would you happen to know which settings I have to adjust on MPC-HC?  Thank you so much so much!!!!!