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Sightseer
Posts: 3

upside down problem

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Today I fixed hero7 black on lower side of visor on my helmet, so camera was upside down. Everything worked fine until I put SD card in my pc. All footage was rotated for 180 degrees so I had to turn all of them in gopro app. What should I to, to have my videos in correct direction/ rotation on pc?

GoPro
Posts: 19,815

Re: upside down problem

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Hello @epicriver5531

 

If you will be using your camera in an upside down position, you will need to set the Landscape Lock on your camera to Down. This is so you do not have to do any change in orientation when you view or edit your footage. You can access this option by going to Preferences, then Touch Display, then Landscape Lock, then set it to Down. 

 

I hope this helps. 

 

Cheers, 
Marius

Sightseer
Posts: 3

Re: upside down problem

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Hi @mariustanya,

I tried it but I don't have ˝down˝ option. It's only Landscape on or off. I tried both but it's not working, video is still up side down. 

Do you have any idea, what's wrong? Thanks for your help!


Explorer
Posts: 13,046

Re: upside down problem

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Turn the camera on and check the orientation. It's best to not use Quick Capture if you are filming upside down.
GoPro
Posts: 19,815

Re: upside down problem

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Have you already updated to the latest firmware, @epicriver5531? Try a manual update on the camera and see if the option for up and down will already be available. My camera was manually updated to the current firmware 1.51. You can find manual update instructions here. Will watch out for an update from you. 

Sightseer
Posts: 3

Re: upside down problem

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@mariustanya it works! Thanks a lot for your help :)

Cheers,

Kevin

GoPro
Posts: 19,815

Re: upside down problem

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Awesome! Great to know that the issue is resolved. Thank you for posting back to confirm resolution, @epicriver5531. Stay stoked!

Tourist
Posts: 129

Re: upside down problem

[ New ]

I updated to the latest firmware of 1.51 and I still ahve this problem.  I locked landscape mode to down as I mount my GoPro upside down under my Garmin.  The footage is coming out inverted still.  Is there something else I need to set and adjust?  This is unacceptable as so far, I am running into more issues than my old Hero 6.

Explorer
Posts: 13,046

Re: upside down problem

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@sweetcreek58382

I don't have my HERO7 Black with me at the moment to test this and I have very limited time with this camera; however, I am wondering why it would have worked for the previous member and not you.  While it could just be a manufacturer error, maybe there is something in the way you are setting up the landscape mode or performed the update that is causing this.  Some things I'm thinking you might try (One or non of these might help).

 

  1. Download the manual update to your computer (even though you are on the latest firmware, extract the UPDATE folder and place it on a blank MicroSD card.  Put that SD card in your camera and turn it on (it should show 1/2 - shut down/turn on - show 2/2 and then finally a check mark once complete.
  2. When setting the landscape lock, first do it with the camera right side up, choosing down as your orientation
    1. Is there a check mark or any way to confirm the setting once you've done this? 
      1. If yes, obviously make sure you press this
      2. The Up/Down option isn't listed in the manual so I'm not sure how it's presented, but always be sure to tap on any setting in the camera once you've scrolled to it.  
    2. Does the orientation and data display flip once you do this?
  3. If necessary, try the above, but this time hold the camera upside down before you apply the orientation lock.
    1. With this method, try both down and up as the orientation.

Again, I have no idea if any of the above will work, but if you haven't, I think it's worth trying.

 

 

Tourist
Posts: 129

Re: upside down problem

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@danielr15Thanks for the suggestion.  I have downloaded the files 4 different times on 2 different computers and none of it would kick off the manual update.  I actually have tried it on a blank SD card as well but I deleted the content of the SD card manually.  Perhaps I should try formatting it first to see.  I will give your suggestion a try and see if it makes any difference.  It should NOT be this finickly for such an important process.  So far, I am very unhappy with this 7.  Thanks for the help.

Tourist
Posts: 129

Re: upside down problem

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I forgot to mention, the icons and the front screen rotates and orient 'correctly' with the landscape locks settings of 'off', 'up', and 'down' respectively. It's just the video always come out right side up.

Tourist
Posts: 129

Re: upside down problem

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@danielr15Okie, I got the manual update to work.  I now just tested all the orientation, off, up, down.  Taking picture works perfectly in all the settings and the pictures come out as expected.  However, Video always come out in the 'up' setting so if the camera is not in the up position, my videos comes out rotated and inverted.

Tourist
Posts: 129

Re: upside down problem

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Any suggestion from folks here?  I am not sure what to try next.  Or should I just start the return/exchange process with GoPro.  Very disappointed at the moment.

Hiker
Posts: 48

Re: upside down problem

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FWIW, I just locked it to the Down setting, and recorded a new video with the camera held upside down.

Played it back on the camera (while it was still held upside down) and the video viewed correctly (upright).

Played it back on the computer, and it played correctly (upright).

 

If you try the same and it plays back correctly on the camera, but not on the computer, then I would be suspicious of  the video player on the computer.    There might be some meta-data stored in the video indicating that it was recorded upside down and the player is messing with it because of that.  I've had that issue with photos and videos from my smartphone before.   Try a different player on the computer (I use MPC-HC)

If the playback on the camera is also inverted relative to the interface then there's something wrong with the camera.   Try a reset, and if that doesn't resolve it, I'd probably exchange it. 

Highlighted
Tourist
Posts: 129

Re: upside down problem

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@daemn42  I use MPC-HC as well.  Pictures are coming out correct but videos are not.  I tried both quick capture and also power on first and then record for videos and they are still no good.  I will try another factory reset and manual update and a different player and see what turns up.  But not holding my hopes up.  Thanks for the suggestion and help. 

Tourist
Posts: 129

Re: upside down problem

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@daemn42  Thank you!!!!!  You nailed it.  They played properly on the camera and also play properly on the windows movie & tv player.  So it's my MPC-HC that is playing the videos inverted.  Now I need to figure that out?  Would you happen to know which settings I have to adjust on MPC-HC?  Thank you so much so much!!!!!

Hiker
Posts: 48

Re: upside down problem

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Is your MPC-HC playing anything upright?

I do sometimes use ALT-Numpad-3 and ALT-Numpad-2   to mirror and flip the video when it comes out of a camera upside down. I know that setting sticks between playbacks of different videos in the same player, but as far as I know it resets to default if I totally quit HPC-HC and start a new instance. 

Tourist
Posts: 129

Re: upside down problem

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@daemn42  My MPC-HC played the hero-6 inverted videos properly so I never thought that that would be the culprit.  For now I followed your method and just flip/rotate it and that seems to stick.

 

As a side note, I think I figured out how GoPro fixed the Quick Capture problem that I reported over a year ago.  Quick Capture would not work properly in the inverted setup in the Hero 6 with auto rotate.  My guess is most likely, the camera are not given time to orient itself before it starts recording and once it starts recording, it locks in the up position.  So videos would come out inverted in that setup.

 

With the Hero 7, they probably fix that by as you pointed out using meta data in the file.  Here are 2 sniplets of the MediaInfo of the Hero 6 and Hero 7 video files.  Both are when the camera is recording in the inverted position.

 

Hero 6:

Display aspect ratio           : 16:9
Frame rate mode                : Constant
Frame rate                     : 59.940 fps

 

Hero 7:

Display aspect ratio           : 4:3
Rotation                       : 180°
Frame rate mode                : Constant
Frame rate                     : 29.970 fps

 

Note the extra line of Rotation:180 in the Hero 7.  This all matches up how it now depends on the player.  If the player is not setup to recognize that, then the file will play inverted.

 

That would be my guess as to how the 7 and 6 are working differently and why some player will play the 7 videos good and some won't.

 

Anyway, I think I will let it rest for now.  Thank you so much for your help!

Tourist
Posts: 129

Re: upside down problem

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@daemn42  I should also add that using your method, if I use the same player to play the other videos, they will be upside down though.  And each time I open it up, i have to manually rotate it 180 degree.  I need to figure out how to set MPC-HC to recognize that 180 rotation tag. 

 

Here are the info I found online that seems to validate what's going on:

https://addpipe.com/blog/mp4-rotation-metadata-in-mobile-video-files/

 

May I ask which version of MPC-HC are you using?

Tourist
Posts: 129

Re: upside down problem

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Hi All, others might not have my problem.  But I figured it out now.  I have a new laptop but I am using an old MPC-HC version with a renderer that doesn't support rotation.  Apparently this issue was already addressed a few years back:

 

https://trac.mpc-hc.org/ticket/2202

 

So bascially I have to install MadVR and use it as the renderer and the videos are all good now.  Just thought I will post this here incase other just happens to run into it.

Hiker
Posts: 48

Re: upside down problem

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Or you could just try a newer version of MPC-HC.  My MPC-HC plays these videos just fine (recorded with camera upside down). 

Tourist
Posts: 129

Re: upside down problem

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@daemn42I will look into that.  My brother points me to the CCCP dl and that one only goes up to 2015.  But looks like MPC-HC has their own dl and has newer versions.  Thanks.

Tourist
Posts: 129

Re: upside down problem

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@daemn42Just uninstalled the CCCP and installed the latest MPC-HC.  Thanks!!!!

Tourist
Posts: 2

Re: upside down problem

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Hi guys,

 

I have same problem with GoPro Hero 7 Black as was described. When I filming upside down, video in my computer is rotated for 180 degrees. I tried lanscape settings "up", "down" but video is still rotated in computer. In camera or in GoPro app is everything fine.

 

I tried to use some other media players - Windows Media Player is bad, also MPC-HC...But I found an interesting thing. When I use Power DVD or VLC media player, video is automatically rotated to correct position after 1-2 sec, but miniatures are still bad rotated! So computer still registers these videos as bad rotated. I'm pretty sick from that. I don't know if I doing something wrong or my camera is bad.

 

Someone any solutions?

Thanks a lot!

Tourist
Posts: 129

Re: upside down problem

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I went through the same trouble and frustration as you but in the end, it's not a problem with the H7.  If you have certain videos players that can play the videos properly, then it's the problem with the other players not recognizing the ROTATION:180 tag in the video files.  Which version of media player do you have?  You probably have to dl the latest version of the player.  Good luck.

Tourist
Posts: 2

Re: upside down problem

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Yes, I thought it was problem of H7.

I read this topic and I was glad that someone has already described this issue.

 

I have Windows Media Player 11 (newest version for Windows 7). Today I installed newest version of PowerDVD 18 and VLC media. And as i wrote, video is manually rotated after 1-2 seconds but miniatures are still bad. Maybe some codecs may need to be installed.

 

I have to figure out how to solve it.

Thanks for cooperation.