Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-43011%22%20slang%3D%22en-US%22%3Eupdate%20problem%20becuse%20of%20a%20low%20battrey%20message%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-43011%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3Ehi%2C%20Iam%20trying%20to%20update%20my%20gopro%205%26nbsp%3B%20but%20the%20camera%20is%26nbsp%3Breporting%20that%20the%20battery%20low%20to%20low%20to%20update%20i%20also%20tried%20to%20update%20manually%20but%20it%20still%26nbsp%3B%26nbsp%3Bshowing%20the%20warning%20about%20%22Low%20Battery%22%20but%20the%26nbsp%3Bactual%20percentage%20was%20100%25%20i%20resetts%20the%20camera%20to%20%22default%20factory%20settings%22%20i%20still%20not%20%26nbsp%3Bable%20to%20update%20the%20camera%20to%20letest%20version.%26nbsp%3Bcan%20anybody%20can%20help%20please.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-43011%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-43020%22%20slang%3D%22en-US%22%3ERe%3A%20update%20problem%20becuse%20of%20a%20low%20battrey%20message%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-43020%22%20slang%3D%22en-US%22%3E%3CP%3ETry%20pulling%20the%20battery%20and%20SD%20card%20and%20then%20holding%20the%20side%20Power%20(mode)%20button%20for%20one%20minute.%20%26nbsp%3BFormat%20your%20SD%20card%20in%20your%20computer%20leaving%20the%20label%20(name)%20blank.%20%26nbsp%3BDownload%20the%20manual%20update%20and%20put%20the%20extracted%20Update%20folder%20(not%20Update.zip)%20on%20the%20SD%20card.%20Put%20just%20the%20battery%20into%20the%20camera%20and%20press%20and%20hold%20the%20power%20button%20until%20the%20camera%20powers%20on.%20%26nbsp%3BCheck%20the%20battery%20level%20reading.%20If%20the%20battery%20is%20reading%2075-100%25%2C%20turn%20the%20camera%20off%20and%20remove%20the%20battery%20and%20again%20hold%20down%20the%20power%20button%20but%20this%20time%20for%2020-30%20seconds%20(you%20can%20do%20a%20minute%20but%20it%20shouldn't%20matter).%20%26nbsp%3BInsert%20the%20SD%20card%20(blank%20except%20the%20Update%20Folder)%20and%20then%20the%20battery.%20If%20the%20update%20doesn't%20automatically%20start%2C%20press%20the%20side%20power%20button%20once.%20%26nbsp%3BWait%20for%20the%20update%20to%20complete.%20%26nbsp%3BAs%20long%20as%20you%20are%20using%20a%20recommended%20SD%20card%20(make%2Fmodel%2Fsize%2Fclass)%20it%20should%20work%20for%20you.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EONLY%20USE%20ONE%20OF%20THESE%20CARDS%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FmicroSD-Card-Considerations%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FmicroSD-Card-Considerations%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-43080%22%20slang%3D%22en-US%22%3ERe%3A%20update%20problem%20becuse%20of%20a%20low%20battrey%20message%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-43080%22%20slang%3D%22en-US%22%3E%3CP%3Ehi%2C%20i%20did%20all%20this%20twice%20and%20now%20it%20is%20o.k.%20and%20the%20update%20is%20done.%3C%2FP%3E%3CP%3Ethank%20very%20much%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-43093%22%20slang%3D%22en-US%22%3ERe%3A%20update%20problem%20becuse%20of%20a%20low%20battrey%20message%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-43093%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F25322%22%20target%3D%22_blank%22%3E%40loyaljump52245%3C%2FA%3E%3C%2FP%3E%3CP%3EGlad%20to%20hear%20it's%20working%20for%20you.%20%26nbsp%3BSometimes%20it%20does%20take%20a%20few%20tries.%20%26nbsp%3BYears%20ago%20my%20Hero3%20Silver%20was%20giving%20me%20issues.%20I%20had%20been%20using%20a%20SanDisk%20Ultra%20(which%20I%20HIGHLY%20recommend%20against)%20and%20my%20camera%20was%20giving%20me%20nothing%20but%20issues.%20%26nbsp%3BI%20switched%20to%20Lexar%20and%20did%20a%20manual%20update%20but%20it%20didn't%20work.%20%26nbsp%3BI%20was%20very%20frustrated%20but%20went%20ahead%20and%20tried%20two%20more%20times.%20%26nbsp%3BAfter%20the%20third%20try%2C%20the%20camera%20started%20working%20fine%20and%20I%20haven't%20had%20an%20issue%20since.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-43097%22%20slang%3D%22en-US%22%3ERe%3A%20update%20problem%20becuse%20of%20a%20low%20battrey%20message%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-43097%22%20slang%3D%22en-US%22%3E%3CP%3Eyes%20i%20was%26nbsp%3Bfrustrated%20for%20a%20few%26nbsp%3B%3CSPAN%3Ehour.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3Ethanks%20a%20lot.%3C%2FSPAN%3E%3C%2FP%3E%3CDIV%20class%3D%22translation%20translation_en%22%3E%3CDIV%20class%3D%22default_trans%22%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3
Accepted Solution

update problem becuse of a low battrey message

hi, Iam trying to update my gopro 5  but the camera is reporting that the battery low to low to update i also tried to update manually but it still  showing the warning about "Low Battery" but the actual percentage was 100% i resetts the camera to "default factory settings" i still not  able to update the camera to letest version. can anybody can help please.


Accepted Solutions
Tourist
Posts: 3

Re: update problem becuse of a low battrey message

hi, i did all this twice and now it is o.k. and the update is done.

thank very much

 

View solution in original post


All Replies
Explorer
Posts: 11,998

Re: update problem becuse of a low battrey message

Try pulling the battery and SD card and then holding the side Power (mode) button for one minute.  Format your SD card in your computer leaving the label (name) blank.  Download the manual update and put the extracted Update folder (not Update.zip) on the SD card. Put just the battery into the camera and press and hold the power button until the camera powers on.  Check the battery level reading. If the battery is reading 75-100%, turn the camera off and remove the battery and again hold down the power button but this time for 20-30 seconds (you can do a minute but it shouldn't matter).  Insert the SD card (blank except the Update Folder) and then the battery. If the update doesn't automatically start, press the side power button once.  Wait for the update to complete.  As long as you are using a recommended SD card (make/model/size/class) it should work for you. 

 

ONLY USE ONE OF THESE CARDS

https://gopro.com/help/articles/Block/microSD-Card-Considerations

Tourist
Posts: 3

Re: update problem becuse of a low battrey message

hi, i did all this twice and now it is o.k. and the update is done.

thank very much

 

Explorer
Posts: 11,998

Re: update problem becuse of a low battrey message

@loyaljump52245

Glad to hear it's working for you.  Sometimes it does take a few tries.  Years ago my Hero3 Silver was giving me issues. I had been using a SanDisk Ultra (which I HIGHLY recommend against) and my camera was giving me nothing but issues.  I switched to Lexar and did a manual update but it didn't work.  I was very frustrated but went ahead and tried two more times.  After the third try, the camera started working fine and I haven't had an issue since.

Tourist
Posts: 3

Re: update problem becuse of a low battrey message

yes i was frustrated for a few hour.

thanks a lot.