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Sightseer
Posts: 1

update kann nicht übertragen werden

[ New ]

habe eine neue Hero7 white gekauft, kann sie jedoch nicht mit der App verbinden und das update kann ebenfalls nicht geladen werden... auch nicht über den desktop


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GoPro
Posts: 28,851

Re: update kann nicht übertragen werden

[ New ]

Hi @zippystorm56756

 

it will be best to complete the update manually. https://gopro.com/en/us/update/hero7-white

Once done, proceed with the pairing process. https://community.gopro.com/t5/en/Pair-Your-Camera-with-the-GoPro-App/ta-p/394285

 

Let us know how it goes.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs

 

Thanks!
Ej

View solution in original post


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Highlighted
GoPro
Posts: 28,851

Re: update kann nicht übertragen werden

[ New ]

Hi @zippystorm56756

 

it will be best to complete the update manually. https://gopro.com/en/us/update/hero7-white

Once done, proceed with the pairing process. https://community.gopro.com/t5/en/Pair-Your-Camera-with-the-GoPro-App/ta-p/394285

 

Let us know how it goes.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs

 

Thanks!
Ej