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Sightseer
Posts: 1

update issue

Brand new GoPro 7 black

 

I've tried updating through the app, as well as the quik desktop.

Both are failing to update

 

The app keeps saying 'something went wrong'

 

While the quik desktop, started updating once and failed.

Post this.... it is not recognising the SD card capacity.

 

Have tried reformatting the SDC and yet same response.

 

Frustrated!!

Highlighted
GoPro
Posts: 4,583

Re: update issue

Hi @bijum768,

 

Sorry to hear about the trouble updating your camera through the GoPro App. If the Over the Air (OTA) update fails to install, this may be due to either a wireless connectivity issue or the mobile device itself. Try to unpair the camera with your mobile device and pair the two devices again, then attempt to install the update one more time. You can also try using a different device (iOS 11 or newer / Android 6.0.1 or later).

 

If you continue to get the same problem with the wireless update, follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

Hopefully this helps!

 

Ann