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Tourist
Posts: 1

unable to upload filesGo Pro Black 6

[ New ]

The automatic upload to cloud does not work. When I connect the Go Pro to the Mac, it syncs the files but does not upload to the cloud. The Camera in anyu case despite many attempts after resetting to default factory mode etc, just does not upload the files.


Accepted Solutions
Explorer
Posts: 13,060

Re: unable to upload filesGo Pro Black 6

[ New ]
If the files have been transferred to the Quik Desktop app, the issue is with the program, your computer, or the computer connection.

be sure to go into the Quik desktop settings and turn on Auto Upload. Also, make sure the same email account is logged into Quik that you used to sign up for GoPro Plus.

if you continue to have issues, contact the GoPro Support Team (this is a member to member support community) and they can help you out. https://gopro.com/help/ContactUs

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All Replies
Explorer
Posts: 13,060

Re: unable to upload filesGo Pro Black 6

[ New ]
If the files have been transferred to the Quik Desktop app, the issue is with the program, your computer, or the computer connection.

be sure to go into the Quik desktop settings and turn on Auto Upload. Also, make sure the same email account is logged into Quik that you used to sign up for GoPro Plus.

if you continue to have issues, contact the GoPro Support Team (this is a member to member support community) and they can help you out. https://gopro.com/help/ContactUs
Hiker
Posts: 51

Re: unable to upload filesGo Pro Black 6

[ New ]

Have you ever uploaded files ever?