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Tourist
Posts: 2

unable to turn on wifi on hero 5 black

Hey,

I purchased a hero 5 black a few month ago, first everything was great but now the Wifi on/Off butten doesnt work anymore, when tap it the on/off symbol stays grey. The cam was in the service two times now: the first time i got it back it had a scratched front display and the second time it was the same problem so i went to my dealer they changed it again but it is still the same problem. Now i dont know what to do! can anybody help me?

Greetings

Jan

Adventurer
Posts: 8,962

Re: unable to turn on wifi on hero 5 black

try a factory reset? if not get to  costumer support

Tourist
Posts: 2

Re: unable to turn on wifi on hero 5 black

Yeah, i did this twice, but it did not work, i also updated the Software manually but it didn't work too

greetings 

jan

Adventurer
Posts: 8,962

Re: unable to turn on wifi on hero 5 black

hmm.

 

Wonder if on gopro app, rRC, remo

GoPro
Posts: 1,755

Re: unable to turn on wifi on hero 5 black

Hey @jank8575

 

Normally I see that happen when there's no device for the camera to connect to. Be sure to do CONNECT NEW DEVICE first. Only after pairing with some device can you turn Wi-Fi on and off.