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Tourist
Posts: 4

unable to save videos to my android phone using gopro quick

[ New ]

it was working fine three months ago. lately trying to save and share on my android phone i get a message ( this video is not elligible for download). it seems to be a problem with my phone after an update. how do i fix it?

GoPro
Posts: 32,083

Re: unable to save videos to my android phone using gopro quick

[ New ]

Hi @sunnyoasis27261

 

What phone are you using?

What version is the app on?

We have recently released an update for the GoPro Quik app.

Make sure to restart your device before using the app again.

 

Let us know how it goes with the new version.

 

Thanks!

Ej

Tourist
Posts: 4

Re: unable to save videos to my android phone using gopro quick

[ New ]

i use a Vivo S1 phone. the app version is 10.5(11512). i uninstalled then downloaded the app again three weeks ago. it was fine three months ago but suddenly it can only download the audio file of the clip. i even copied the files from my lap top on a memory card then inserted it in the phone same problem. it seems like the phone has a problem.

GoPro
Posts: 32,083

Re: unable to save videos to my android phone using gopro quick

[ New ]

Hi @sunnyoasis27261

 

Version 10.5.1 has just been released.

Kindly check if the new version helps.


Thanks!

Ej

Tourist
Posts: 4

Re: unable to save videos to my android phone using gopro quick

[ New ]

i dowloaded the new version 10.5.2 but it still doesn't work. on the clip info it says this video is not elligible for download.

Tourist
Posts: 4

Re: unable to save videos to my android phone using gopro quick

[ New ]

last thing i tried was testing different resolution on the camera. the 4K and 2.7K don't download and save on my phone but i can watch the videos. any resolution less than 2.7K can be saved on my phone.

is there a way to fix that? 

the phone has a 2.0 Ghz octa-core , 6.00 GB RAM and runs on android version 11.

GoPro
Posts: 32,083

Re: unable to save videos to my android phone using gopro quick

[ New ]

Thanks for the details.@sunnyoasis27261

What resolution are these videos recorded in?

We'll have this checked with the team.