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Sightseer
Posts: 1

unable to register goPro hero 7 black using the link

 

Unable to register goPro hero 7 black using the link

https://gopro.com/support/product-update/register-camera

 

typed up e-mail and serial number

and then clicked "next", did a bunch of picture verification. Then finally I was able to click "next" again but the picture verification came up once again.

 

I'm able to sign up a goPro account, but unable to register goPro hero7 black

GoPro
Posts: 3,505

Re: unable to register goPro hero 7 black using the link

[ Edited ]

 

Hi @loyalwater40750,

 

I would suggest to contact us via phone or chat.

https://gopro.com/help/ContactUs

 

They can assist you with that. 

 

You can also double check the email address or the link if you really are on HERO7 Black. 

 

Regards,

-Jay 

Sightseer
Posts: 1

unable to register goPro hero 7 black using the link

Not able to register my GoPro Hero 7 Black

GoPro
Posts: 7,912

Re: unable to register goPro hero 7 black using the link

Hello @loyalwater40750 and @nicewater20058. Thank you for reaching out. Try the following steps:

  1. Visit https://gopro.com/update
  2. Select the correct camera model. 
  3. On the next page, select "Update your camera manually" under "Other ways to update." 
  4. Out in your camera's serial number and the email address associated with your GoPro Account. The left side of the page will show a picture of the camera as well as the serial number format. The page will indicate if the information is valid by showing you a green box around the information. Only click on Next Step if you are intending to do a manual update for your camera. 

It would be better to add your camera as a device under your account. To do this, login through gopro.com/login , then go to Settings, then Add Device. Hope this helps. 

Sightseer
Posts: 1

Re: unable to register goPro hero 7 black using the link

Hi, im having the same problem.. how do i can fix it ? i would like to register my gopro hero 7 black.


@loyalwater40750 wrote:

 

Unable to register goPro hero 7 black using the link

https://gopro.com/support/product-update/register-camera

 

typed up e-mail and serial number

and then clicked "next", did a bunch of picture verification. Then finally I was able to click "next" again but the picture verification came up once again.

 

I'm able to sign up a goPro account, but unable to register goPro hero7 black


 

GoPro
Posts: 3,505

Re: unable to register goPro hero 7 black using the link

 

Hi @líviax365,

 

Please try to use other browser or in-private browsing. 

https://gopro.com/update

 

Regards,

-Jay