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Tourist
Posts: 7

unable to download large file from session

I have a large video file on my Gopro Session (at just over 12 minutes).  I can't get it to download wirelessly onto my iphone x.  The process seems to 'stick' right at the end of the download.  I can't extract the file direct from the card either.  I can see the video when played back on the iphone wirelessly via the iphone but just can't download it.  I see from forums that others are having the same problems with files of this size.  Can you help?

GoPro
Posts: 3,088

Re: unable to download large file from session

Hi @evilgenius666,

 

What's the version of GoPro App installed? (Settings > About the GoPro App)

 

Are you getting any error message or prompt when downloading the video from your camera to GoPro App?

 

What's the video resolution settings of the clip? The file might be too large to download. Please ensure that you have enough storage space for the video. 

 

Rebooting your mobile device before attempting to download the file again might also help.

 

Kind Regards,

 

Ann

Tourist
Posts: 7

Re: unable to download large file from session

Hi Ann, 

 

the version is 5.2.3 (2975)

 

there are are no error messages

 

the resolution is 1080

 

i have tried it on 2 different devices and both have ample capacity.  

 

I have also rebooted the decices.

 

it’s odd because I can see it on the device if I play it wirelessly direct off the GoPro but it simply won’t download.  

 

Its a a shame because it’s a clip of me swimming at night with sharks!  

 

Kind regards 

 

jon

GoPro
Posts: 3,088

Re: unable to download large file from session

Thanks for the update, @evilgenius666. After downloading the video from your camera to the GoPro App, are you able to view the clip from the "App" section? Check this article for more information on how to download the contents to your native Photos app from GoPro Media.

Tourist
Posts: 7

Re: unable to download large file from session

Hi @aenriquez , thanks for taking the time to come back to me.  I find that allthough my other shorter vidoes downloaded to the app, this file doesn't. It will commence downloading but after around 45 minutes (with around 2 minutes to go) the process will just stop.  So no transfer to the app at all.  As I mentioned, I can access the file when the gopro is connected, (in that I can view the video direct from the gopro), but it wn't download to the app.  I note that this same issue was raised a while back by @2sreoke800 (comment attached), but can't see if it was resloved.

Thanks again!

Jon

Screenshot 2019-04-28 at 11.40.42.png
GoPro
Posts: 10,259

Re: unable to download large file from session

Hi @evilgenius666

 

To clarify this issue is happening on on one specific video file?

Would you mind doing a test recording with the same settings, then try to download it via the app.

See if the same happens.

To further isolate the issue, you can also pair the camera with another phone and download the file.

 

Thanks!
Ej

Tourist
Posts: 7

Re: unable to download large file from session

Hi, thanks again.  Yes, this was just with the one file.  However, I recorded another clip of just over 12 minutes with the same result, (in that this one won't download to the app either)  There is plenty of storage space on the phone, and I have tried it with another phone with the same result.

 

It just doesnt seem to want to download files of over 12 minutes.  (12 minutes and 4 seconds to be precise)

 

Thanks

 

Jon

 

Explorer
Posts: 12,075

Re: unable to download large file from session

You might want to try skipping the app and just using a microSD to Lightning Port adapter.  GoPro makes a Quick Key that should work, but you can find simple adapters for as little as $7 on Amazon.