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%3CLINGO-SUB%20id%3D%22lingo-sub-335959%22%20slang%3D%22en-US%22%3Eunable%20to%20connect%20my%20Hero%206%20to%20mobile%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-335959%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20All%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20been%202%20days%20trying%20to%20connect%20my%20Hero%206%20to%20the%20app%20and%20i%20have%20failed.%3C%2FP%3E%3CP%3EMy%20app%20finds%20the%20camera%20and%20it%20connects%20via%20bluetooth%2C%20but%20when%20the%20step%20of%20wifi%20comes%20it%20fails%2C%20the%20app%20says%20that%20it%20is%20unable%20to%20join%20the%20camera's%20wifi%2C%20when%20searching%20on%20my%20wifi%20connections%20on%20my%20iphone%2C%20i%20cannot%20find%20it.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20tried%20many%20trouble%20shooting%20but%20also%20failed.%20I%20have%20manually%20updated%20the%20software%2C%20i%20have%20reset%20the%20connections%20on%20my%20camera%2C%20I%20have%20removed%20the%20old%20bluetooth%20connections%2C%20i%20have%20setted%20the%20camera%20to%20factory%20settings%2C%20i%20have%20formatted%20the%20SD%20card%2C%20but%20with%20no%20success.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENote%3A%20I%20have%20successfuly%20connected%20to%20it%20only%20once%20at%20the%20begenning%20but%20cannot%20connect%20anymore.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethanks%20in%20advance%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-335959%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Tourist
Posts: 6
Accepted Solution

unable to connect my Hero 6 to mobile app

Hello All, 

 

I have been 2 days trying to connect my Hero 6 to the app and i have failed.

My app finds the camera and it connects via bluetooth, but when the step of wifi comes it fails, the app says that it is unable to join the camera's wifi, when searching on my wifi connections on my iphone, i cannot find it.

 

I have tried many trouble shooting but also failed. I have manually updated the software, i have reset the connections on my camera, I have removed the old bluetooth connections, i have setted the camera to factory settings, i have formatted the SD card, but with no success.

 

Note: I have successfuly connected to it only once at the begenning but cannot connect anymore.

 

thanks in advance


Accepted Solutions
Tourist
Posts: 6

Re: unable to connect my Hero 6 to mobile app

hello guys,

My problem has been solved. I have contacted the support cia chat and really helped me.
I foind that i have to close internet connections on my mobile (wifi and cellular) to avoid gopro’s wifi dustractio. I did so and the gopro’s wifi appeared.

Thanks everyone for help :)

View solution in original post


All Replies
GoPro
Posts: 6,971

Re: unable to connect my Hero 6 to mobile app

Hi @niceoasis03628

 

Thank you for trying to troubleshoot the issue.

See if switching the Wi-Fi band will make a difference. Connections>Wi-Fi Band

You can also test the camera with a different phone to help isolate the issue.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

Tourist
Posts: 6

Re: unable to connect my Hero 6 to mobile app

hello guys,

My problem has been solved. I have contacted the support cia chat and really helped me.
I foind that i have to close internet connections on my mobile (wifi and cellular) to avoid gopro’s wifi dustractio. I did so and the gopro’s wifi appeared.

Thanks everyone for help :)