2 weeks ago
its three months now and more than 20 times of trying to reach someone to replace my almost new hero 8 black because of not turning on at the second or third time of using it....is there anyone at the support center? it was such a mistake to buy directly from Gopro and not from a regular shop and even bigger mistake to pay for gopro plus....
a week ago
Hello, @chrisfocus. How have you been contacting Support? Is there a case number that we can use as a reference? We used the email address associated with your Hub profile and were able to pull up a contact request from October. Notes indicate that Support has been contacting you but was not able to reach you.
If you can, please submit a new contact request through https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.
Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
If chat does not work, you may submit a callback request. If you get the Captcha error ar any error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser.
Having paid the plus membership makes this even more ridiculous for support center. I have waisted my money and my time. I will never again suggest to anyone buy from you site again.
As advised, the last case we were able to pull up was from October.
Support has tried to reach out several times but was unsuccessful.
Please log a new call back request. Once you have an agent with you, you may refer them to the previous case.
Also, please double-check the contact number you will be using.