Hello, @chrisfocus. How have you been contacting Support? Is there a case number that we can use as a reference? We used the email address associated with your Hub profile and were able to pull up a contact request from October. Notes indicate that Support has been contacting you but was not able to reach you.
If you can, please submit a new contact request through https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.
Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
If chat does not work, you may submit a callback request. If you get the Captcha error ar any error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser.
