02-08-2020 04:03 AM
I did the trade up to get my HERO8.
Just FYI, it can take between 7-14 Business days. After you place your order it can take a day or two to receive your confirmation email, RMA, and Shipping label. If you order late Friday or over the weekend, they might not arrive until Monday night. If they don't, you need to contact GoPro Support https://gopro.com/help/ContactUs and ask them to resend them (also be sure to check all your email folders like Social, Promotions, and Spam).
You need the shipping label and also an email with an RMA number on it. Pack just the camera (no batteries, chargers, cables, or accessories) in a box and put a copy of the RMA email inside. Be sure to write the RMA number visibly on the outside of the box as well.
Take the box to the shipper (usually FedEx) and they will do the rest. Depending on where you are, it will usually take around 3-5 days to get to the GoPro shipping warehouse.
Once GoPro shipping receives your camera they will verify that you did in fact send a digital camera and then notify processing. This can take a day or two.
Once processing gets the notification from shipping they will process the order, again 1-2 days. Once processed, the order then goes back to shipping who will then ship your new camera. Once shipped, it should take 2-3 days to get to you. At this point you should be able to track your camera from here https://gopro.com/en/us/order-status
The important thing to remember is that this all happens during business days. Weekends and Holidays are not included.
02-08-2020 07:30 AM
02-08-2020 09:17 AM
Yeah the time involved might be related to stock currently on hand, it has varied quite a bit for people. It might also depend where your trade-in is going. Mine went to Riverside, California. The trade-in process only took a little over a week before they shipped the new one. Something like that.
This is just a guess, but when older GoPro cameras are traded in the process might go a little quicker. The original value can be verified by them quickly. I sent in a Hero Session 5. Again, that's just a guess.