Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-315911%22%20slang%3D%22en-US%22%3Etrade%20up%20program%20NOT%20WORKING!!!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-315911%22%20slang%3D%22en-US%22%3E%3CP%3EI've%26nbsp%3Bbeen%20trying%20to%20get%20a%20Hero%20Black%207%20through%20the%20trade%20up%26nbsp%3Bprogram%2C%20BUT....%26nbsp%3Bit%20seems%20that%20the%20checkout%20is%20not%20working.%3C%2FP%3E%3CP%3EI've%26nbsp%3Btried%204%20different%20credit%20cards%20and%202%20debit%20cards%20and%20no%20luck%2C%20I%20called%20and%20check%20with%20my%20banks%20to%20verify%20that%20my%20cards%20were%20not%20the%20problem..also%20tried%20my%20buying%20over%20my%20cellphone%2C%20my%20friend's%20phone%20and%202%20different%20laptops.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20contacted%20the%20support%20chat%20and%20my%20ticket%20escalated%20to%20a%20higher%20level%2C%20but%20the%20only%20answer%20I%20got%20from%20them%20is%3A%20%22use%20a%20different%26nbsp%3Bpaying%20method%22%20and%20that%20their%26nbsp%3Bwebpage%20was%20not%20the%20problem.%3C%2FP%3E%3CP%3Ethis%20is%20BULL**bleep**%2C%20i%20love%20their%26nbsp%3Bproduct%2C%20but%20really%3F%3F%3F...%20it%20seems%20like%20they%20want%20me%20to%20buy%20it%20full%20price%20which%20is%20reasonable%20but%20why%20advertise%20something%20that%20is%20not%20true......%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eis%20anyone%20else%20having%20the%20same%20issue%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-315911%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-316020%22%20slang%3D%22en-US%22%3ERe%3A%20trade%20up%20program%20NOT%20WORKING!!!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-316020%22%20slang%3D%22en-US%22%3E%3CP%3EHi%40leyvadamian666%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIssues%20with%20orders%26nbsp%3Busually%20happen%26nbsp%3Bwhen%20the%20billing%20information%20on%20the%20order%20does%20not%20match%20the%20billing%20information%20with%20your%20financial%20institution.%3C%2FP%3E%0A%0A%3CP%3EWe%20do%20not%20know%26nbsp%3Bwhich%20specific%20information%20since%20your%20financial%20will%20not%20disclose%20any%20of%20that%20to%20us%20for%20security%20purposes%20.%3C%2FP%3E%0A%0A%3CP%3EOur%20recommendation%20is%20to%20get%20in%20touch%20with%20your%20financial%20institution%20and%20verify%20all%20billing%20information.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-316030%22%20slang%3D%22en-US%22%3ERe%3A%20trade%20up%20program%20NOT%20WORKING!!!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-316030%22%20slang%3D%22en-US%22%3E%3CP%3EI've%26nbsp%3Bdone%20that!..%26nbsp%3Bcopied%20exactly%20as%20it%20is%20on%20my%20bank%20statement.%20and%20had%20the%20same%20error.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-316047%22%20slang%3D%22en-US%22%3ERe%3A%20trade%20up%20program%20NOT%20WORKING!!!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-316047%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F94209%22%20target%3D%22_blank%22%3E%40leyvadamian666%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20also%20need%20to%20make%20sure%20that%20the%20shipping%20address%20is%20a%20permanent%20address%2C%20preferably%20a%20home%2Foffice%20address.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-316066%22%20slang%3D%22en-US%22%3ERe%3A%20trade%20up%20program%20NOT%20WORKING!!!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-316066%22%20slang%3D%22en-US%22%3E%3CP%3EIT%20IS%20A%20PERMANENT%20ADDRESS%2C%20I%20GET%20ALL%20MY%20MAIL%20AND%20EVERYTHING%20I%20BUY%20ONLINE%2C%20and%20I%20know%20you%20don't%26nbsp%3Bship%26nbsp%3Bto%20PO%20boxes%2C%20this%20is%20not%20a%20PO%26nbsp%3Bbox%20if%20that's%26nbsp%3Bwhat%20you%20are%20going%20to%20say%20next.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

trade up program NOT WORKING!!!!!

I've been trying to get a Hero Black 7 through the trade up program, BUT.... it seems that the checkout is not working.

I've tried 4 different credit cards and 2 debit cards and no luck, I called and check with my banks to verify that my cards were not the problem..also tried my buying over my cellphone, my friend's phone and 2 different laptops.

 

I contacted the support chat and my ticket escalated to a higher level, but the only answer I got from them is: "use a different paying method" and that their webpage was not the problem.

this is BULL**bleep**, i love their product, but really???... it seems like they want me to buy it full price which is reasonable but why advertise something that is not true...... 

 

is anyone else having the same issue?

 

GoPro
Posts: 8,427

Re: trade up program NOT WORKING!!!!!

Hi@leyvadamian666

 

Issues with orders usually happen when the billing information on the order does not match the billing information with your financial institution.

We do not know which specific information since your financial will not disclose any of that to us for security purposes .

Our recommendation is to get in touch with your financial institution and verify all billing information.

 

Thanks!

Ej

Tourist
Posts: 3

Re: trade up program NOT WORKING!!!!!

I've done that!.. copied exactly as it is on my bank statement. and had the same error.

GoPro
Posts: 8,427

Re: trade up program NOT WORKING!!!!!

Hi @leyvadamian666

 

You also need to make sure that the shipping address is a permanent address, preferably a home/office address.

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: trade up program NOT WORKING!!!!!

IT IS A PERMANENT ADDRESS, I GET ALL MY MAIL AND EVERYTHING I BUY ONLINE, and I know you don't ship to PO boxes, this is not a PO box if that's what you are going to say next.