touh screen blank

[grandsand00604]

My son got a GoPro Hero 5 black for Christmas and  touch screen is blank. Have done manual update and still nothing.

Please advise. Sad little boy waiting to use his Christmas present.

[aragon1006 · Accepted solution]

Hi @grandsand00604

Sorry to hear about the issue on the camera. Please go over these steps to try to get the LCD screen working again:

1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/update/hero-2018
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.

Let us know how it goes.

You may also reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

Thanks!
Ej

[aragon1006 · Accepted solution]

Hi @grandsand00604

Sorry to hear about the issue on the camera. Please go over these steps to try to get the LCD screen working again:

1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/update/hero-2018
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.

Let us know how it goes.

You may also reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

Thanks!
Ej