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GoPro
Posts: 12,464

Re: time & date wrong on Gopro hero 7 black

Hello, @arunmathew88. Will you be able to confirm that the issue with date and time on imported media to the app/s has been resolved with the replacement camera? Thanks!

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Tourist
Posts: 5

Re: time & date wrong on Gopro hero 7 black

I'm sorry, the videos already recorded won't be affected by the camera replacement.

For that you need to try some other tools or software to modify the metadata of video files.
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GoPro
Posts: 12,464

Re: time & date wrong on Gopro hero 7 black

Sorry for the confusion. I meant, does the issue with time and date does not happen anymore with footage captured using the replacement camera? 

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Tourist
Posts: 5

Re: time & date wrong on Gopro hero 7 black

After replacement, date and time works as expected both on camera an on recordings.
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GoPro
Posts: 12,464

Re: time & date wrong on Gopro hero 7 black

Great to know that, @arunmathew88. Thank you for sharing. 

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Hiker
Posts: 12

Re: time & date wrong on Gopro hero 7 black

[ Edited ]

Bought a Hero8 black that has this exact date problem. Date and time is not kept while camera is off. Even worse, time and date are reset to the value that was orginally set, like most people in this thread.

 

Camera out-of-the-box had that problem. I contacted GoPro support and they claimed that it was the first time they heard about such a problem, even if I pointed to the current thread.

 

So, the only solution was to ship the camera back. First problem: GoPro pay only for ground shipping. I thought that they might ship a new camera as soon as UPS has the package. Of course not. So it takes 1 week for GoPro to receive the camera. I contact them and GoPro tells me that it takes 24 to 48 hours to process.

 

After 48 hours, I contact them again: now it's 2 to 3 business days. The reason: packages have to be quarantined! What a bunch of baloney. I don't know if this was the particular agent I talked to who invented this or if it is an official lie of GoPro (it really does not matter, it is the same thing) but it is obviously a lie using the current pandemic as a cover.

 

So I would think twice (or thrice or more) before shipping your camera for replacement. Right now, it will take 3 weeks at best for me to get my camera back. For month I owned the camera, I had it for 2 weeks, and GoPro got it back for 3 weeks.

 

It also indicates to me that the replacement feature of GoPro Plus is just a gimmick. If it takes 3 weeks (at best) to get a replacement camera, this feature is pretty much useless.

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Sightseer
Posts: 2

Re: time & date wrong on Gopro hero 7 black

I have two hero 7 blacks and they are huge piles of crap. I have an old hero 4 that is wayyyy more stable than the 7's, even today. The hero 7's I have freeze often, they overheat when snowmobiling in 5 degree weather, they refuse to turn off for quite some time after using the power button to shut them off, and Ialso have recordings that start with audio and video but after just a short time into the video, the audio is still there but the video is just a black screen. Those vdeos are ruined memories I'll never get back. Worst of all they often record media with the reverted date of 2016/01/01. So then I have to upload them in to the gopro quick app and manually fix the date and time on all of them, and then rearrange the folders it creates on my computer. I will never buy another gopro again after these. The video is decent of course, and the anti-shake thing, but other than that, they are super buggy and not worth even owning. Also, as a side note, I have one of them fully up to date and I left one not upated to fullest. Both have their issues but the one that isn't fully updated seems to work better than the other.

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Sightseer
Posts: 2

Re: time & date wrong on Gopro hero 7 black

GoPro is on their way out of business IMO. The new cameras are failures and so was the drone and there seems to be no real concern for customers having issues with their GoPro products. Meanwhile DJI's cameras and drones appear to be functioning nicely. I think I'm going to look into replacing these garabage hero 7's with the DJI osmo or similar.