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GoPro
Posts: 12,364

Re: time & date wrong on Gopro hero 7 black

Hello @arunmathew88. Does the camera's date and time setting reset every time? Have you already been able to manually update your camera's firmware? If you have done it already and the camera still behaves the same way, the next path forward is to engage our Support team. You may reach them at https://gopro.com/help/ContactUs . 

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Tourist
Posts: 2

Re: time & date wrong on Gopro hero 7 black

I have the same problem. I updated the latest firmware manually. But after I turn off the camera, my date/time stops and continues when I turn on the camera. It looks like a pause in the clock. This is very inconvenient and difficult to use. Every time I turn on the camera, the first thing I need to do is set the correct date/time.

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Tourist
Posts: 5

Re: time & date wrong on Gopro hero 7 black

I had to get the GoPro replaced under warranty to resolve this. Start a chat with the cusomer service.

 

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GoPro
Posts: 12,364

Re: time & date wrong on Gopro hero 7 black

Thank you for the update, @arunmathew88. Great to know that the issue has been resolved. Enjoy using your GoPro!

 

@eugenep306 . Please get in touch with our Support team so they can assist further with the case. Let us know how it goes. Thanks!

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Sightseer
Posts: 2

Re: time & date wrong on Gopro hero 7 black

I have exactly the same issue.

Did you get it resolved, or did you have to do an exchange ?

 

My camera is 2 months old and I thought I was doing something wrong :-) 

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Sightseer
Posts: 2

Re: time & date wrong on Gopro hero 7 black

Will be contacting support to see whether they can help
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Tourist
Posts: 2

Re: time & date wrong on Gopro hero 7 black

I contacted with support and they started the warranty replacement procedure.
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Tourist
Posts: 3

Re: time & date wrong on Gopro hero 7 black


my problem is...
I setup the time on gopro(manual), and update GoPro already (ver 01.80).
when I copy my video files into my computer.
All the video show the wrong "shooting time" .
All the video's "shooting time" are 8 hours faster than the original time.