2 weeks ago - last edited 2 weeks ago
Bought a Hero8 black that has this exact date problem. Date and time is not kept while camera is off. Even worse, time and date are reset to the value that was orginally set, like most people in this thread.
Camera out-of-the-box had that problem. I contacted GoPro support and they claimed that it was the first time they heard about such a problem, even if I pointed to the current thread.
So, the only solution was to ship the camera back. First problem: GoPro pay only for ground shipping. I thought that they might ship a new camera as soon as UPS has the package. Of course not. So it takes 1 week for GoPro to receive the camera. I contact them and GoPro tells me that it takes 24 to 48 hours to process.
After 48 hours, I contact them again: now it's 2 to 3 business days. The reason: packages have to be quarantined! What a bunch of baloney. I don't know if this was the particular agent I talked to who invented this or if it is an official lie of GoPro (it really does not matter, it is the same thing) but it is obviously a lie using the current pandemic as a cover.
So I would think twice (or thrice or more) before shipping your camera for replacement. Right now, it will take 3 weeks at best for me to get my camera back. For month I owned the camera, I had it for 2 weeks, and GoPro got it back for 3 weeks.
It also indicates to me that the replacement feature of GoPro Plus is just a gimmick. If it takes 3 weeks (at best) to get a replacement camera, this feature is pretty much useless.