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Tourist
Posts: 4

time & date wrong on Gopro hero 7 black

My Gopro hero 7 black has a problem on "time & date".

I setup the time on gopro.(manual).

When I turn-off the power (press right bottom), and turn on it. I found the time will wrong.

It will show the time I setup on gorpo.

 

I use gopro app to setup the time on gopro, the time will the same as my mobile.

BUT when I  turn-off the power (press right bottom), and turn on it.

The time show the  wrong time again.

Highlighted
Backpacker
Posts: 799

Re: time & date wrong on Gopro hero 7 black

hi,

 

interesting...I do not have this issue.

 

I'll copy here an response from @mariustanya to a similar post:

 

Hello everyone, 

 

The camera date and time resets if the camera experiences a drain or if the battery is removed for an extended period of time (about 8 hours). Simply removing the camera battery and replacing it right away should keep the time and date set. If this is not what you are observing though, a manual update should do a fix. Please let us know how it is on your end. 

 

Thanks, 
Marius

 

maybe this helps,

robert

 

Highlighted
Tourist
Posts: 4

Re: time & date wrong on Gopro hero 7 black

I bought the gopro hero 7 black in 2019.01.04.

I already update the firmware to 1.61

You can see the record.

 

https://drive.google.com/file/d/1rRyn0qF-PJAJ7sLDFxc6k7RU9YgR_RTn/view?usp=sharing

 

When I turn off the power at PM 10:59 (22:59) and turn on the power at PM 11:01(23:01)

The Gopro time will show at 22:55.......

Highlighted
GoPro
Posts: 14,080

Re: time & date wrong on Gopro hero 7 black

Hi @宗呈潘50251

 

Thanks for sharing.

For some reasons, it seems that the camera did not completely turn off.

While your camera may be on the latest version, we recommend re-flashing the software.

I have worked with a customer with the same issue and it was corrected by a manual update.

https://gopro.com/update/hero7-black

 

Please let us know how it goes.

 

Thanks!

Ej

 

 

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Tourist
Posts: 4

Re: time & date wrong on Gopro hero 7 black

I re-flashing again,It has the same problem. What can I do?
Highlighted
Tourist
Posts: 4

Re: time & date wrong on Gopro hero 7 black

Highlighted
GoPro
Posts: 14,080

Re: time & date wrong on Gopro hero 7 black

[ Edited ]

Thank you for getting back to us @宗呈潘50251

 

Please reach out to our Support Team to move forward with this concern.

https://gopro.com/help/ContactUs  

 

Let them know of the troubleshooting steps taken.

 

 

Regards,

Ej

 

Highlighted
Tourist
Posts: 5

Re: time & date wrong on Gopro hero 7 black

I am facing the same problem. Was this issue resolved? If so how?