the viewer is dark [ New ]

[fijiking]

My GoPro Hero 5 powers on, but the viewer remains dark.  How do I fix this?

[aragon1006 · Accepted solution]

Hi @fijiking

If you have a HERO5 Black, kindly check if this is just on the brightness settings. To access the option swipe down the LCD screen then go to Preferences> Brightness (adjust the bar on the left side).

If it's still the same or if you have a HERO5 Session try doing a manual software update as this normally correct similar issues.

Let us know how it goes.

Thanks!

EJ

[aragon1006 · Accepted solution]

Hi @fijiking

If you have a HERO5 Black, kindly check if this is just on the brightness settings. To access the option swipe down the LCD screen then go to Preferences> Brightness (adjust the bar on the left side).

If it's still the same or if you have a HERO5 Session try doing a manual software update as this normally correct similar issues.

Let us know how it goes.

Thanks!

EJ

[fijiking]

Thanks, Aragon, for the nice try.  I spend an hour with GoPro tech support.  She had me reformat the SD card.  That process was successful.  I also tried to swipe like you suggest.  No good on both counts.  The screen is dead, so it doesn't respond to any swiping.

Still open to suggestions, all.

Fijiking