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Tourist
Posts: 4

the battery of my Gopro 8 is draining

[ New ]

Because support is no option to connect, trying all morning, placing it here.

 

 

the battery of my Gopro 8 is draining when it is charged. it is empty after one night when it is offline. Also, when I use it, it is empty within 30 minutes, device also gets very hot.
If I want to use it, I have to charge it first, because the battery is empty.  I can not use it spontaneously, seems to me a defect in the battery or device. The LCD display on the front goes sometimes dark / black

 

GoPro
Posts: 24,687

Re: the battery of my Gopro 8 is draining

[ New ]

Hi @loyalpike37146

 

Sorry for any trouble caused.

Please proceed with a manual software update. See https://gopro.com/en/us/update/hero8-black

Once done, reset the camera.

 

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

If initiating a chat session, try selecting US-English.

 


Thanks!

Ej

Tourist
Posts: 4

Re: the battery of my Gopro 8 is draining

[ New ]

@aragon1006 wrote:

Hi @loyalpike37146

 

Sorry for any trouble caused.

Please proceed with a manual software update. See https://gopro.com/en/us/update/hero8-black

Once done, reset the camera.

 

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

If initiating a chat session, try selecting US-English.

 


Thanks!

Ej


Oke thank you, ive installed the update hopely this will work, tried yesterday the online chat, but no possibility to get through, too busy

GoPro
Posts: 12,691

Re: the battery of my Gopro 8 is draining

[ New ]

@loyalpike37146, let us know if anything else comes up.

Nomad
Posts: 134

Re: the battery of my Gopro 8 is draining

[ New ]

@loyalpike37146 wrote:

@aragon1006 wrote:

Hi @loyalpike37146

 

Sorry for any trouble caused.

Please proceed with a manual software update. See https://gopro.com/en/us/update/hero8-black

Once done, reset the camera.

 

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

If initiating a chat session, try selecting US-English.

 


Thanks!

Ej


Oke thank you, ive installed the update hopely this will work, tried yesterday the online chat, but no possibility to get through, too busy


One silly question and I'm surprised that no one asked.  Is the WIFI and voice controls turned off on the camera?  Both are radios that will run the battery down overnight.  Make sure that both are turned off.  

Tourist
Posts: 4

Re: the battery of my Gopro 8 is draining

[ New ]
In beginning wifi was on, but than i can record only about 20min...Now i have reset the device and record for about 1 hour in HD, but screen was off... When battery was almost empty i pickup the device, but IT is to hot almost "burnt" my fingers...not oké i think
GoPro
Posts: 12,691

Re: the battery of my Gopro 8 is draining

[ New ]

@loyalpike37146, when using 2.7K and higher resolutions, and/or frame rates above 60fps, it is normal for the camera to become warm, but not too hot, and use more power when using these modes. Lack of airflow around the camera and using the camera with the GoPro App can also increase camera temperature and power consumption, and decrease camera recording time.
 

It is also important to determine battery integrity to make sure that your camera works smoothly. You may perform a short record time test through the instructions here: https://community.gopro.com/t5/en/Short-Record-Times/ta-p/395856
  

Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives. 

Tourist
Posts: 4

Re: the battery of my Gopro 8 is draining

[ New ]

yesterday i wanted to use the gopro. battery was 100%, when I went outside the device was too hot. the display was spotted black and could not record. When I was home and plugged in cable it started charging and the battery was at 0%. so no recordings of activity :-( So within a few minutes the battery was empty. Does not happen all the time, but seems that the battery was "overcharged" or something ...

 

now it has been offline all night and battery is 92% Random problems, very annoying from such an expensive device