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Hiker
Posts: 16

terrible and unuseable audio on Hero5 Black and session5 on cam AND external mic

the audio on two freshly bought GoPros ( 5black AND 5 session) drive me crazy. 

Its terrible, unuseable. 

first: - the camera itself ( BOTH units) 

If you move it or touch it, then it records cracking, rattling, muffling ( I don´t really know what to call it ) - it records unacceptable very loud back ground nonsense noise. Forget recording any kind of conversation.

So - I tried without the cases, both cameras,  just putting it on the table not touching it .... still: there is a background noise ( not as bad, but still there ) ... and beware of touching it!

I started looking around for alternatives because 

of course I am not the only one experiencing this:

I found a youtuber ( titel: Don´t touch your GoPro ) who stated that these audio problems only came with a firmware update ? 

Is that true ?? does anybody here know ?? - then it should be easily fixable on new firmwares - or I would go back to older versions!

Thx for commenting 

( it wouldn´t make sense to me that GoPro releases a firmware that messes up audio quality, but how am I supposed to know ?? )

 

Second:

I would like to use an external mic in a helmet - the adapter cable is not a solution for me having this brick. On a helmet ?? its a ridicolous  cable for a lot of money!  

the camera has bluetooth ! - so how hard can it be to open up these channels for connecting a bluetooth mic ?? Is that company policy to deliberately NOT let that happen? -  the Garmin ultra 30 does it very well ! ( I would still prefer to stick with GoPro) - Do that !!  and  GoPro makes again the best action cameras.

 

 

GoPro, I believe you are loosing a lot of customers like this !!  ( But I guess you know that already ) 

i would love to stick to GoPro - but like this I am kind of forced to be looking around for alternatives

Adventurer
Posts: 10,851

Re: terrible and unuseable audio on Hero5 Black and session5 on cam AND external mic

I suggest posting up a video

 

 donot hold the camera it won't crackle- sensitive mic

 

Highlighted
Hiker
Posts: 14

Re: terrible and unuseable audio on Hero5 Black and session5 on cam AND external mic

I am having the same issue.  I did not do this when I first purchased the camera and I've seen a few videos of people now having the same problem with the Hero5 audio.  What else can cause it other than the recent firmware?

Hiker
Posts: 16

Re: terrible and unuseable audio on Hero5 Black and session5 on cam AND external mic

@fishycomics

just youtube "GoProHero5 audio problems / issues " ... you will find a ton of videos that describe exactly the problem.

Don´t hold the camera ?? are you serious? well, going that way of conversation I even have a better one: " Never turn it on, you´ll have no problem at all"

denying a problem never solved a problem,

anybody out there with a constructive solution? THX 

Hiker
Posts: 16

Re: terrible and unuseable audio on Hero5 Black and session5 on cam AND external mic

@timj543 thx for posting this very well explained video of the issues here and supporting the claim

Adventurer
Posts: 10,851

Re: terrible and unuseable audio on Hero5 Black and session5 on cam AND external mic

I post up a video that is me then talk in words. I may not explain it in full. most here do not anyways.....   problem is chip mic are way tosensitive and they need a db lowering