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Highlighted
Tourist
Posts: 4
Accepted Solution

tela preta

A tela da minha Go pro fica preta com a camera ligada, o visor frontal funciona perfeitamente mas a parte traseira não.

Ja tentei fazer o processo de atualização manualmente mas depois que eu coloco as informaçoes e clico em seguir nada acontece!!


Accepted Solutions
GoPro
Posts: 6,939

Re: tela preta

 

Hi @coolbluff27403

 

Thanks for getting back to us. After inserting the SD card back to the camera it should give you a prompt: 1/2 then 2/2 (check the front LCD).

  1. Check to ensure that the the SD card  is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display. 
  2. Perform a manual update.
  3. After the update, perform a Factory Reset.
    • From the main screen, swipe down.
    • Tap Preferences > Factory Reset, and then tap Next.

If all else fails, please get in touch with our Support Team for further assistance. You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 6,939

Re: tela preta

 

Hi @coolbluff27403

 

What camera are you using? When you have tried to manually update the camera, did you get a confirmation that the update was successful?

If yes, please contact our Support Team by phone or chat to proceed with the next steps. https://gopro.com/help/ContactUs

If it did not confirm the update, kindly try it again. I have worked with a case where the same issue was corrected by this step.

Please choose your camera's model on this link and follow the instructions.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 4

Re: tela preta

Minha go pro é uma hero 5, coloquei a pasta update dentro do cartao sd e quando coloco na camera nao acontece nada.
GoPro
Posts: 6,939

Re: tela preta

 

Hi @coolbluff27403

 

Thanks for getting back to us. After inserting the SD card back to the camera it should give you a prompt: 1/2 then 2/2 (check the front LCD).

  1. Check to ensure that the the SD card  is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display. 
  2. Perform a manual update.
  3. After the update, perform a Factory Reset.
    • From the main screen, swipe down.
    • Tap Preferences > Factory Reset, and then tap Next.

If all else fails, please get in touch with our Support Team for further assistance. You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej

Tourist
Posts: 4

Re: tela preta

Quando eu coloco o sd nada acontece, a tela permanece preta e o lcd frontal funcionando normalmente, a tela esta preta impedindo-me de usar ou touch ou de visualizar o que a camera esta exibindo
GoPro
Posts: 6,939

Re: tela preta

 

Hi @coolbluff27403

 

Please contact our Support Team for further assistance.

 

 

Thanks!

Ej

Tourist
Posts: 4

Re: tela preta

Minha gopro ainda não pega

GoPro
Posts: 6,939

Re: tela preta

 

Hi @coolbluff27403

 

Please follow up on your case by contacting our Support Team.

https://gopro.com/help/ContactUs

 

 

Thanks!

Ej