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Hiker
Posts: 9

tapa de bateria

[ New ]
gopro hero 6
la tapa de la bateria no tapa bien
(the cover where the battery goes does not close well)

Accepted Solutions
GoPro
Posts: 6,097

Re: tapa de bateria

[ New ]

 

Hi @anivlis,

 

Please contact our customer support team instead. 

They can check that for you. 

 

They are available via phone or chat. 

https://gopro.com/help/ContactUs

 

Best Regards,

-Jay 

 

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: tapa de bateria

[ New ]

 

Hi @anivlis,

 

Can you please share a photo?

Also does the battery fits perfectly on the camera?

 

 

Please let us know.

 

Thanks.

-Jay 

Hiker
Posts: 9

Re: tapa de bateria

[ New ]
do not send photos here, send by email, the battery fits well, only the lid is not tightly closed and the lid is swollen, ( la bateria se adapta bien, solo la tapa no esta bien cerrada tiene un bultito no esta al ras como la otra tapa bien recta. (nose como se envia foto)
GoPro
Posts: 6,097

Re: tapa de bateria

[ New ]

 

Hi @anivlis,

 

Please contact our customer support team instead. 

They can check that for you. 

 

They are available via phone or chat. 

https://gopro.com/help/ContactUs

 

Best Regards,

-Jay 

 

Hiker
Posts: 9

Re: tapa de bateria

[ New ]

here I send photo

 

aqui se ve que la tapa no encaja bien

no cierra bien 

image.jpg
Hiker
Posts: 9

Re: tapa de bateria

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ya esta oxidado tambien 

 

it's rusty

image.jpg
Hiker
Posts: 9

Re: tapa de bateria

[ New ]

esto es normal? que la tapa no este bien cerrada? 

image.jpg
Sightseer
Posts: 1

Re: tapa de bateria

[ New ]
I have the same problem, I bought the same go pro and I'm worried about that because in one month I'm going to the beach

Tengo el mismo problema hoy compré la misma cámara y estoy preocupado por eso porque en un mes viajaré a la playa y tengo miedo que el agua entre.
Highlighted
Hiker
Posts: 9

Re: tapa de bateria

[ New ]
hola ponte en contacto con gopro asistente y enviele fotos a mi me cambiaron por una nueva y me llego en una semana