swith on camera

[snowylight56486]

Dear Sir or Madam, 

I have big issue with my gopro 7 blac. 

the camera has permament problem with switch on. some times is ok but mostly when I have to fast swith on the camera does not work and I have to pull off the battery, I also tried to reset ( 5 s) and without successful. should I sent back to service or I can try do something by me self. 

please feedback on smuga.p@google.com

Thanks in advance. 

[aenriquez]

@snowylight56486, sorry to hear about the trouble. It seems odd for the camera to behave that way. What SD card are you using with your HERO7 Black camera? Is the camera updated to the latest firmware version v1.7?

[snowylight56486]

Hello again,

Yes I have version 1,7 and memory card ScanDisk Extrime 64 GB U3 A2 

[snowylight56486]

Hello again,

Yes I have version 1,7 and memory card ScanDisk Extrime 64 GB U3 A2

[aenriquez]

@snowylight56486, thanks for the info. Manually reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified in this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

In addition to this, see if Resetting Camera Settings will help.

Let us know how it works for you.