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Sightseer hb1
Sightseer
Posts: 2
Accepted Solution

start command not working

I got my Hero5 Black and my Hero5 Session cameras, took them out and started playing around. Since the main reason I got them was for the voice turn on command that's the first thing I tested. Worked awesome! "GoPro turn on" and it makes its "beep" and turns on. "GoPro turn off" and the "beeps" again as it shuts off. GREAT!

 

Next morning I wake up, start playing around again . . . and "GoPro turn on" does nothing. No beeps. No turning on. Nothing. Manually I can turn it on. All other commands work fine (including "turn off"). 

 

I followed all of the online suggestions - firmware updates, remove battery, reformat SD card, ... Nothing fixed the issue. As a matter of fact, on the Black I displayed the list of voice commands and turn off is listed, but turn on isn't even on the list on the camera!

 

Tech support was completely useless  - after waiting 4 hours for a call back I couldn't understand the guy (off-shore tech support), his phone broke up the entire conversation, finally askd him to call me back, which he never did.

 

Has anyone seen this? How do I fix it? I'm about to send them back for replacements, at this point. HELP! 

 

Jonathan


Accepted Solutions
Explorer
Posts: 12,034

Re: start command not working

"GoPro Turn On" only works if the camera is connected to Remo or the camera is on but the rear LCD has turned off. Even with Remo, a connection has to be established and then the command, "GoPro turn off" given. Remo will only turn the camera back on for 8 hours after it has been turned off in this manner.

"GoPro Turn On" will not work if the camera is completely off. How could it? If the camera is off, it's off and there is no way it could hear your command. If the camera is on and you say "GoPro turn on" and it turns off this is most likely do to you saying the first two key words "GoPro Turn..." and the only next conceivable command is "off". Your enunciation of "on" and/or the fact that "off" is the only available command to follow "GoPro turn..." while the camera is already on, is probably the reason for the camera turning off.

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All Replies
Adventurer
Posts: 9,794

Re: start command not working

VOice command does not have  a turn on command, sorry. the yshould have told you that.  If you see the List of commands  

 

Gopro video mode, burst mode, timelapse mode.

gopro take a photo, record a video,   burst shots.

 

gopr in video mode WILL NOT take photo while video

 

gopro turn off  is the only  command to  switchcamera  fro man on to off state, not off to on state.

 

 lastly but least you can say gopro stop recording  it wil lrecord video and say aga gopr ostop recording it will stop and say it again without ever saying start recording. its a  workable   command for sure.

Sightseer hb1
Sightseer
Posts: 2

Re: start command not working

Actually, it does. See below. AND IT WORKED DAY 1. Since I bought this to be used for sport fishing vidoe, leaving it on all day and waiting to say "start recording" isn't a viable option - not enough battery for that. I specifically need voice command for moments where I've got my hands busy reeling in a fish and I need to start recording. I'm only interested in video - don't care about pictures or switch from pictures to video (or vise versa).

 

From : https://gopro.com/help/articles/Question_Answer/What-Are-the-Voice-Control-Commands

Question
What are the Voice Control commands?
Where does it apply?
  • HERO5 Black
  • HERO5 Session
  • Remo
Answer
12 simple voice commands let you start recording video, capture a single photo, begin a time lapse and more by speaking to your HERO5 Black, HERO5 Session, or Remo.

Here is the list of voice commands:
  • GoPro Start Recording
  • GoPro HiLight*
  • GoPro Stop Recording
  • GoPro Take a Photo
  • GoPro Shoot Burst
  • GoPro Start Time Lapse
  • GoPro Stop Time Lapse
  • GoPro Video Mode
  • GoPro Photo Mode
  • GoPro Time Lapse Mode
  • GoPro Burst Mode
  • GoPro Turn Off
  • GoPro Turn On
* Adds a HiLight tag while recording video

Voice Control is available in the following ten languages/accents:
  1. English (U.S.)
  2. English (U.K.)
  3. English (Australian)
  4. German
  5. French
  6. Italian
  7. Spanish (EU)
  8. Spanish (N.A.)
  9. Chinese 
  10. Japanese
Adventurer
Posts: 9,794

Re: start command not working

[ Edited ]

FW 2.0  gopro turn on  n/a

 

I suggest a  photo shot of the actual prefrence in your camera. 

Sightseer
Posts: 2

Re: start command not working

[ Edited ]

I'm having the exact same problem! Yesterday the "turn on" command worked while the gopro was turned off, today nothing!

In fact, when the camera is on and I say "turn on" it just turns off!

Every other command works fine only while the gopro is turned on.

List of commands in "preferences" does not have the "turn on" command.

What the heck is going on??

Explorer
Posts: 12,034

Re: start command not working

"GoPro Turn On" only works if the camera is connected to Remo or the camera is on but the rear LCD has turned off. Even with Remo, a connection has to be established and then the command, "GoPro turn off" given. Remo will only turn the camera back on for 8 hours after it has been turned off in this manner.

"GoPro Turn On" will not work if the camera is completely off. How could it? If the camera is off, it's off and there is no way it could hear your command. If the camera is on and you say "GoPro turn on" and it turns off this is most likely do to you saying the first two key words "GoPro Turn..." and the only next conceivable command is "off". Your enunciation of "on" and/or the fact that "off" is the only available command to follow "GoPro turn..." while the camera is already on, is probably the reason for the camera turning off.
Adventurer
Posts: 9,794

Re: start command not working

REMO  sweet  ifnoted I be understanding better  thanks again Mybad

Sightseer
Posts: 2

Re: start command not working

Got it!

Thank you for the clear explanation!!