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Tourist
Posts: 5

sound recording

Hello, It seems that my go pro hero 7 silver has a sound recording issue. I use my camera with a sandisk extreme and I just had it factory reseted though the problem seem to continue and I dont know what else should I do. 

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GoPro
Posts: 6,097

Re: sound recording

Sorry to know that @graywater1417,

 

May I know how do you record the video?

Also have you tried reinstalling your camera's firmware manually?

 

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

Please try it first then let us know how it goes. 

 

Best Regards,

-Jay

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Tourist
Posts: 5

Re: sound recording

Hi Jay, 

What do you mean how do i record the videos? And for the manual update i've transfered the data to the card but when i open the camera it just starts normally (i have also deleted all the files from the card before transfering the update). Additionally i cannot find any settings regarding to sound, is that normal? does the settings menu contain sound settings?

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GoPro
Posts: 6,097

Re: sound recording

Got it @graywater1417

 

Because you can start recording while the camera is turned off. 

You just have to press the shutter button or the button with circle on top. 

 

By the way did you reformat your SD card?

Also did you copy the update folder?

Just the "UPDATE" folder since the SD card does not accept or read the zip file. 

Use the mode button to turn on the camera. 

 

If your camera won't update make sure you're using a recommended SD card.

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Please let us know how it goes. 

 

Regards,

-Jay

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Tourist
Posts: 5

Re: sound recording

I format the card, i copied only the UPDATE folder at the root of the sd card and i opened it from the mode button but nothing different happens. :/ before that the camera had an update from the app though

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Tourist
Posts: 5

Re: sound recording

should I get it to the store for a guarantee? or is it just a software issue?
Highlighted
GoPro
Posts: 6,097

Re: sound recording

What SD card brand and model are you using @graywater1417

 

That might be the reason why the manual firmware update won't push through. 

 

 

-Jay

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Tourist
Posts: 5

Re: sound recording

I use a Sandisk extreme 64gb A2