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Tourist
Posts: 5

sound recording

[ New ]

Hello, It seems that my go pro hero 7 silver has a sound recording issue. I use my camera with a sandisk extreme and I just had it factory reseted though the problem seem to continue and I dont know what else should I do. 

GoPro
Posts: 6,097

Re: sound recording

[ New ]

Sorry to know that @graywater1417,

 

May I know how do you record the video?

Also have you tried reinstalling your camera's firmware manually?

 

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

Please try it first then let us know how it goes. 

 

Best Regards,

-Jay

Tourist
Posts: 5

Re: sound recording

[ New ]

Hi Jay, 

What do you mean how do i record the videos? And for the manual update i've transfered the data to the card but when i open the camera it just starts normally (i have also deleted all the files from the card before transfering the update). Additionally i cannot find any settings regarding to sound, is that normal? does the settings menu contain sound settings?

GoPro
Posts: 6,097

Re: sound recording

[ New ]

Got it @graywater1417

 

Because you can start recording while the camera is turned off. 

You just have to press the shutter button or the button with circle on top. 

 

By the way did you reformat your SD card?

Also did you copy the update folder?

Just the "UPDATE" folder since the SD card does not accept or read the zip file. 

Use the mode button to turn on the camera. 

 

If your camera won't update make sure you're using a recommended SD card.

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Please let us know how it goes. 

 

Regards,

-Jay

Tourist
Posts: 5

Re: sound recording

[ New ]

I format the card, i copied only the UPDATE folder at the root of the sd card and i opened it from the mode button but nothing different happens. :/ before that the camera had an update from the app though

Tourist
Posts: 5

Re: sound recording

[ New ]
should I get it to the store for a guarantee? or is it just a software issue?
GoPro
Posts: 6,097

Re: sound recording

[ New ]

What SD card brand and model are you using @graywater1417

 

That might be the reason why the manual firmware update won't push through. 

 

 

-Jay

Tourist
Posts: 5

Re: sound recording

[ New ]

I use a Sandisk extreme 64gb A2 

GoPro
Posts: 15,673

Re: sound recording

[ New ]

@graywater1417, if the camera does not initiate the update it can be because the camera is not recognizing the update on the SD card. You will want to make sure to follow all of the instructions as outlined on the GoPro website's update page to ensure no steps are being missed. I do also have some suggestions here that should help get the update working. 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 

  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 

  • Format the SD card before placing the update folder in the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu);

  • Be sure to place the entire UPDATE folder on the root level of the SD card.

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs.