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Highlighted
Hiker
Posts: 25
Accepted Solution

shouldn't the chat support be available 24/7 for plus members?

[ Edited ]

Because i've been trying for a while today but chat is always "momentarily unavailable" (or something similar, i'm translating)


Accepted Solutions
Explorer
Posts: 11,202

Re: shouldn't the chat support be available 24/7 for plus members?

On the Globe (top right) try changing the location to United States, English

View solution in original post


All Replies
Hiker
Posts: 25

Re: shouldn't the chat support be available 24/7 for plus members?

still the same today, is anybody able to chat them? Maybe it's an issue on my side?

Explorer
Posts: 11,202

Re: shouldn't the chat support be available 24/7 for plus members?

Are you sure you are signing in with the same email as you have with GoPro Plus? I just checked it and got right through.
Hiker
Posts: 25

Re: shouldn't the chat support be available 24/7 for plus members?

yes, absolutely sure.

tried again, no way Smiley Sad

Explorer
Posts: 11,202

Re: shouldn't the chat support be available 24/7 for plus members?

On the Globe (top right) try changing the location to United States, English
Hiker
Posts: 25

Re: shouldn't the chat support be available 24/7 for plus members?

ah....got it working by going directly to
https://gopro.com/help/ContactUs

instead of the regional site :facepalm: