09-30-2018 03:07 PM
When I share my plus.gopro.com media to Facebook the result is that multiple postings occur. This is bothersome and annoying. Worse the multiple posting don't all happen immediately. Sometime these strech out over 15-20 minutes. I only want one post so that anyone interested can comment and that my community of friends are all talking on the same post. This has been going on since I began using this service weeks ago. Please make it work properly.
10-01-2018 12:20 PM
Is this happening to all postings that you do using the GoPo Plus link? Is this a result even if you try to post only once? How do you share the media from GoPro Plus to Facebook - is it via mobile or a computer (with Quik for desktop)? I have shared a video from my GoPro cloud account via Quik for desktop, but I am only seeing one post. I am not sure though what the time interval is for the duplicate posts but so far I have not gotten any. How did it go on your end?
Hope to hear back from you.
10-04-2018 11:29 AM - edited 10-04-2018 11:37 AM
I tried sharing a video to Facebook directly from the cloud and I observed the same issue as yours. When I shared a photo though, it was only posted once. Is this the same thing on your end? Any other additional information that you can share will be helpful. We have reported the matter to the team.
In the meantime, you can share media and set it to Only Me first, and once all the "duplicates" have been posted, you can delete them and share one copy as for Friends or Public - whichever you prefer. We will update this thread once we hear back from the team about a fix.