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Tourist
Posts: 7

sharing to Facebook result in multiple postings (3 - 5 of the same media)

When I share my plus.gopro.com media to Facebook the result is that multiple postings occur.  This is bothersome and annoying.  Worse the multiple posting don't all happen immediately.  Sometime these strech out over 15-20 minutes.  I only want one post so that anyone interested can comment and that my community of friends are all talking on the same post.  This has been going on since I began using this service weeks ago.  Please make it work properly.

GoPro
Posts: 6,511

Re: sharing to Facebook result in multiple postings (3 - 5 of the same media)

Hello @daleu,

 

Is this happening to all postings that you do using the GoPo Plus link? Is this a result even if you try to post only once? How do you share the media from GoPro Plus to Facebook - is it via mobile or a computer (with Quik for desktop)? I have shared a video from my GoPro cloud account via Quik for desktop, but I am only seeing one post. I am not sure though what the time interval is for the duplicate posts but so far I have not gotten any. How did it go on your end? 

 

Hope to hear back from you. 

 

Best regards, 
Marius

Tourist
Posts: 7

Re: sharing to Facebook result in multiple postings (3 - 5 of the same media)

This happens every time. I only use the cloud based web site. I click to share once and only once.
GoPro
Posts: 6,511

Re: sharing to Facebook result in multiple postings (3 - 5 of the same media)

[ Edited ]

Hello @daleu

 

I  tried sharing a video to Facebook directly from the cloud and I observed the same issue as yours. When I shared a photo though, it was only posted once. Is this the same thing on your end? Any other additional information that you can share will be helpful. We have reported the matter to the team.

 

In the meantime, you can share media and set it to Only Me first, and once all the "duplicates" have been posted, you can delete them and share one copy as for Friends or Public - whichever you prefer. We will update this thread once we hear back from the team about a fix.

 

Best regards, 
Marius

 

Tourist
Posts: 7

Re: sharing to Facebook result in multiple postings (3 - 5 of the same media)

I"ve no idea about pictures as that isn't my interest in what is to be shared.

Tourist
Posts: 7

Re: sharing to Facebook result in multiple postings (3 - 5 of the same media)

as of my most recent posting from this past weekend - this issue is yet fixed