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Sightseer
Posts: 2

session 5 freezes after 8:10 of recording video

My Hero 5 Session (on 2.0.0 firmware) freezes after about 8:04-8:10 of recording. This behavior is new after the 2.0.0 firmware update. I can tag highlights using the rear button, but the shutter button can't be used to stop and turn off the device. I must instead hold both buttons until the entire unit resets before it unfreezes.

Backpacker
Posts: 362

Re: session 5 freezes after 8:10 of recording video


@boldwave75316 wrote:

My Hero 5 Session (on 2.0.0 firmware) freezes after about 8:04-8:10 of recording. This behavior is new after the 2.0.0 firmware update. I can tag highlights using the rear button, but the shutter button can't be used to stop and turn off the device. I must instead hold both buttons until the entire unit resets before it unfreezes.


@boldwave75316

A factory reset should fix that!

 

Here: https://www.youtube.com/watch?v=4k3FBgI8yKM

Hope that helps!

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
Sightseer
Posts: 2

Re: session 5 freezes after 8:10 of recording video

Thanks. I've tried this. Factory reset has not resolved the issue.

 

Has anyone else seen similar behavior/know a solution?

GoPro Community Manager
Posts: 5,861

Re: session 5 freezes after 8:10 of recording video

Freezing is often linked to the SD card, though it's a little odd to happen after 8 minutes. What SD card are you using?

 

Jeff

Tourist
Posts: 3

Re: session 5 freezes after 8:10 of recording video

I have the same problem.

Got the one of the correct SD card in the Go Pro SDcards and my session 5 shut's down mid filming ando almost burn whit the heat.

GoPro
Posts: 3,924

Re: session 5 freezes after 8:10 of recording video

Hi @scarzpt What SD Card are you using? Have you updated your camera? It is normal for the camera to be hot while recording as it is designed to dissipate heat outwards to protect internal components. If the camera is shutting down due to heat you may want to contact support directly. https://gopro.com/help/PKBContactus

 

Ryan

Tourist
Posts: 3

Re: session 5 freezes after 8:10 of recording video

Hi, @ryanv12566 

 

My sdcard is the SanDisk Extreme UHS-I 64GB, and i have the 2.0 firmware uptdated.
Recording in 4K the cam sometimes gives me 40min or 50min or 10min or 5min, i never know. 
Its very frustrating to start the recording and never know if the camera will hold recording :\

 

Thanks for the help. 

GoPro
Posts: 3,924

Re: session 5 freezes after 8:10 of recording video

@scarzpt I would reach out to support for further troubleshooting. https://gopro.com/help/PKBContactus

 

Best,

Ryan