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Reply
Sightseer
Posts: 1
Accepted Solution

serial number not accepted

[ Edited ]

trying to register hero3+ and it is not accepting 15 digit serial number.

[EDIT]


Accepted Solutions
GoPro
Posts: 3,924

Re: serial number not accepted

Hi @snowybeach0115,

 

Sorry you are having trouble getting your HERO3+ Silver Update. This could be because the default page for updates is the HERO5 Black. Please give this link a try and let us know how it works: https://gopro.com/update/hero3_plus 

 

Cheers,

Ryan

 

 

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: serial number not accepted

Hi @snowybeach0115,

 

Sorry you are having trouble getting your HERO3+ Silver Update. This could be because the default page for updates is the HERO5 Black. Please give this link a try and let us know how it works: https://gopro.com/update/hero3_plus 

 

Cheers,

Ryan

 

 

Tourist
Posts: 1

Re: serial number not accepted

I had the same problem, the fix was to right click Hero3+  (Silver/Black) Edition

then properties

cut and paste the serial number from there to the SN box

Highlighted
Sightseer
Posts: 4

Re: serial number not accepted

I have the same problem. I went to the link you provided and I got: "Epic Fail. 404 No Resource Found"

Sightseer
Posts: 1

Re: serial number not accepted

More epic fail site will not accept the serial number tried entering several times and refreshing page enven tried the link and it is all an epic FAIL. 

GoPro
Posts: 3,924

Re: serial number not accepted

Hi @tammiep051,

 

That Update should be working now!

 

Best,

Ryan