09-22-2019 08:55 PM
y el dia se hoy 22/9/19 la utilicé debajo del agua ya que como ustedes dice es sumergible, la sumergui por un par de minutos la saque, y la pantalla se pone de colores y se apaga, y luego no enciende, las tapas todas debidamente cerradas y le ingreso agua
09-23-2019 03:55 AM
you will need to chat with a gopro Rep, in order to see the Options they can give you about what has happened. you may want to contact your creditcard holder and dispute as well. you will want to make sure gopro exchanges the defective item. If everything you did was to the book.
09-23-2019 07:43 AM
Hello @adroitspir6586. As Fishy mentioned, it would be best to get in touch with our Support team for assistance on this matter. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Be sure that you have access to your camera when you contact Support. Have photos showing the issue handy as well for easy reference. Thanks!