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Sightseer
Posts: 1

se me metió agua a la camara

realice la compra de la cámara hero7 black el día 13/4/19 la compre en Panamá en paso canoas en Jerusalén de Panamá y al no haber centros de atención gopro por acá necesito su ayuda
y el dia se hoy 22/9/19 la utilicé debajo del agua ya que como ustedes dice es sumergible, la sumergui por un par de minutos la saque, y la pantalla se pone de colores y se apaga, y luego no enciende, las tapas todas debidamente cerradas y le ingreso agua


Adventurer
Posts: 9,677

Re: se me metió agua a la camara

you will need to chat with a gopro Rep, in order to see the Options they can give you about what has happened. you may want to contact your creditcard holder and dispute as well. you will want to make sure gopro exchanges the defective item.  If everything you did was to the book.

 

good luck

 

 

GoPro
Posts: 8,133

Re: se me metió agua a la camara

Hello @adroitspir6586. As Fishy mentioned, it would be best to get in touch with our Support team for assistance on this matter. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Be sure that you have access to your camera when you contact Support. Have photos showing the issue handy as well for easy reference. Thanks!