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Tourist
Posts: 2
Accepted Solution

sd err

[ Edited ]

Hello I have a gopro hero 4 silver

that I use that rarely I would say 3-4 times she no longer read the SD card, (lexar 633x-64gb and sandisk extreme 64gb) even after multiple attempts to format it always indicates sd err my 2 cards works on my camera, serial # c3*********** thank you.


Accepted Solutions
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GoPro
Posts: 6,097

Re: sd err

 

Hi @ericr2680,

 

Please try to update your camera manually. 

Reformat your SD card first.
 

https://gopro.com/update/hero4
Click Update your Camera manually and after that follow the on screen instructions. 

If you need more help please contact GoPro Customer Support. |
https://gopro.com/help/ContactUs

Best Regards,

-Jay 

View solution in original post


All Replies
Highlighted
Nomad
Posts: 279

Re: sd err

That's really strange. Contact Support, this SD error can be fixed via them. Have you tried doing a manual update? I personally use the 633x so it's not a SD imcompatibility issue I believe.

 

Please please please remove your serial number. This is not a direct help line to GoPro; this is a public internet forum. Someone may try to register your camera under their name.

 

https://gopro.com/help/ContactUs

Highlighted
GoPro
Posts: 6,097

Re: sd err

 

Hi @ericr2680,

 

Please try to update your camera manually. 

Reformat your SD card first.
 

https://gopro.com/update/hero4
Click Update your Camera manually and after that follow the on screen instructions. 

If you need more help please contact GoPro Customer Support. |
https://gopro.com/help/ContactUs

Best Regards,

-Jay 

Highlighted
Tourist
Posts: 2

Re: sd err

no, nothing to do reformat, immpossible to make manual updates and app always said sd err, I think it is my cameras that is defect.Est what gopro has a French Canadian telephone service
Highlighted
GoPro
Posts: 6,097

Re: sd err

Hi @ericr2680,

You can contact them via phone or chat if there's no available phone support for your location. 

Please check this link: https://gopro.com/help/ContactUs

-Jay